Wood burning Stove Multi-fuel Stoves Online In The UK - Woodburner Warehouse
Based on authentic user experiences
karl hill
6733 reviews
N/A
6 months ago
Terrible customer service
This company sold me a defective product and refused a refund because i had opened the packaging How eles am i ment to know it is defective
Jeremy Hewlett
6733 reviews
N/A
6 months ago
I ll revise my review favourably if
I ll revise my review favourably if merited My order was processed successfully one week ago but item hasn t arrived Website listed the item as in stock When I ring I get I am sorry - busy message and then told to leave a message but the phone is cut off before a message can be left There is no service for tracking package or email confirming delivery date - just advice on the website that orders could take up to 10 working days which I presumed would apply for items not in stock or bespoke items - mine is neither Poor service so far
Stuart
6733 reviews
N/A
6 months ago
Excellent service
Excellent service Called about a product 2 days before Christmas said they couldn t guarentee delivery before but would try Turned up the morning after Excellent
Jeremy Hewlett
6733 reviews
N/A
6 months ago
To be fair
To be fair I was able to contact the company via an online chat function and my order query was resolved with a followed-up notification of dispatch and delivery nine working days post order I suspect the business is really busy given the energy crisis - hence the delay and difficulty in getting through to the company All s well that ends well Oh - and the most competitive price available
Kirstin Oxborrow
6733 reviews
N/A
6 months ago
Charlotte was amazing
Charlotte was amazing Thanks to her fast thinking and efforts was I very fortunate to get what I needed She also dealt with extra time consuming issues given how busy all staff are with the currant situation The delivery was also fast again highly efficient delivery going the exyra mile
Carol
6733 reviews
N/A
6 months ago
Excellent company
I phoned this company and the lady helped me to select two stoves We paid over the phone and she thought delivery would be either Wednesday or Thursday of the next week Both stoves came on the Wednesday and were packaged well We had to check the stoves within 24hours of delivery which we did All excellent efficient and friendly
Customer
6733 reviews
N/A
6 months ago
I ve order the Morso BEL Lamp from
I ve order the Morso BEL Lamp from Woodburner Warehouse and first contacted them to check if it was in stock I ve received a very quick and friendly reply back from Charlotte and from them on I could not fault any part of their customer service - it was exceptional 10 10 I ve order the Morso product and received it very quickly Charlotte was also great at recommended the correct oil for it Very happy customer and highly recommend them for anybody else
customer
6733 reviews
N/A
6 months ago
Great service
Got through on the phone straight away helpful advice on spares for my old Morso stove and because I needed the parts quickly the lady went and picked the items straight away so they would catch that night s DPD pickup And this was around 3 30pm The package arrived the nextday Fantastic service - thank you so much