Woodpanelwalls Reviews

Cannot get hold of them to discuss my

Cannot get hold of them to discuss my order long waits and little information

False advertising bad service

I ordered 39 panels from this company in November A few weeks later they told me there would be a delay which was disappointing but no big deal After almost 2 months of waiting and several emails with wrong tracking numbers calling me by other people s names etc the product finally arrived but they were packaged and shipped poorly with many boxes damaged in the shipping process When I opened the boxes to examine the product for damage I found that the panels they shipped matched neither the samples they had sent me previously nor the claimed dimensions on their website What I paid for panels that were 21mm thick with a rigid felt backer What I received panels that were less than 15mm thick with a flimsy felt backer The customer service told me to mail back 39 10 foot long boxes to receive a refund Shipping on that would require arranging some kind of freight delivery at my own expense which is of course absurd Do not buy anything from these people -- they appear to be using samples of a different product than they are actually selling

HORRID SERVICE POSSBILY A SCAM CO

Ordered 1500 worth of accustic wood paneling They charged my card but I never heard anything from them nor did I get a shipping notification I called and called Finally spoke to Maria who said my material was backordered She offered to ship a taller 10 vs 8 similar item I said I would need to measure the space and would get back to them in the morning I then proceeded to call over the next 4 days No one answers the phone I left 6 voice mails No one returns a call I emailed twice No one responds I just contested the charge on my credit card STAY AWAY

Delivery was late and panels damaged

Delivery was late and panels damaged 0 contact or help from them I m seeing similar reviews across the Web now too Please can you refund my 2 000

Placed an order 6 weeks ago and nothing

Placed an order 6 weeks ago and nothing has arrived we ve tried to call 100 s of times with no one answering too Also the address listed on the site is just a residential one

I usually dont spend time writing

I usually dont spend time writing reviews but for this company I need to spread the news Avoid doing business with this company at all cost I returned the wall panels back to them in January of this year with my own shipping cost because some of the wall panels were broken now it s May 5 months later they refused to refund my money back I filed a dispute with my credit card The rep told me that there is a customer who also filed a dispute worth of 2k against this company If we keep filing more disputes against this company their bank will soon stop doing business with this company

Poor product quality and inadequate customer support

I had a very good experience on my first order with the Natural Oak panel product It was a smaller job so I took the risk without having much reference My second job was much bigger All was well until the delivery was unpackaged The shipment was split and part of the shipment came when promised the rest arrived days later and they told me it was coming today three days in a row This was the Real Oak product and I found half the panels had a manufacturing defect These slat panels are supposed to have a perfect gap between slats and fit together with other panels to have that same gap What I found was the first board on the panel was placed with an smaller gap This meant when I put next to the next panel it was visibly different I called and didn t get a call back initially Finally I got through and they offered to send new panels Great but how do I know they don t have the same problem No guarantee I asked for a discount on the panels shipped as I had to remove reattach and trim each felt backing and manually space each panel I also had my customer s occupied space filled with scaffold and living in different spaces while I worked in a bedroom Waiting for days for them to ship me more panels was a bad option for my customer The company has ghosted me No responses I completed a review on their site but it would appear they don t publish bad reviews So here I am with Trustpilot

Has got to be a scam

Has got to be a scam 6 days now not shipped I thought the prices were too good to be true I m honestly surprised to hear anybody received any panels at all damaged or not Guess I ll start my journey on getting either a refund or contesting it with my bank Stay far away from this fraudulent company