Worldofbooks Reviews

I don t know what has happened to the

I don t know what has happened to the website but I will not waste anymore time clicking on bikes or buses or whatever You need to sort out identification of customers better than this I m sorry to have to write this but The Watson bot just doesn t do it for me

Buyer beware for wrong items sent

I have purchased from WoB several times but will NEVER do so again I ordered an Agatha Christie book knowing full well the photo of the cover was for illustration purposes only Due to this I always checked the full description as I only wanted later editions published by Harper Collins and not Fontana The description stated Harper Collins with a publish date of 2009 I received the older Fontana version published 10 years earlier When I contacted them about this I was told that in order to receive a refund I had to return the book which I did They have refused to pay return postage stating it is the buyers responsibility I fully appreciate if I had changed my mind about the book then I would have to pay but to be held over a barrel of not having a refund until the wrong book is returned and expecting the customer to pay for postage is outrageous So I am out of pocket for something that is their fault entirely All I can say is buyer beware their customer service is appalling

I am leaving this review as I have been disappointed by the difficulty in trying to obtain a refund

I am leaving this review as I have been surprised about how poor this company is I ordered 5 books 2 new and 3 described as Very Good The two new ones were fine The three Very Good ones were waterstained bent in half had seeds or what looked like old food stuck in the pages I had intended to give them as a present but that wasn t possible I asked for a refund as the description didn t match that one on their website and after 4 5 emails they eventually refunded 1 but not the other two I asked again and they said I had to pay them to return the two to them they didn t ask this for the other one However i had to leave the order number visible on them there was never an order number All I want is to be refunded for books which were nowhere near as described on their site and so far this has been the most complicated drawn out process I have ever entered into It seems you are fine if you purchase a new book as presumably you wouldn t want to return it but be very wary if you are purchasing a used book It is a shame as it has really tainted the gifts I wanted and taken the special moment away

I WILL NEVER BUY A BOOK FROM THEM AGAIN

If I could give zero stars I would After years of buying second hand books and overlooking at times blatant lies about their condition WoB scammed me by telling me if I bought three used books I would get one free and 10 off on top I got nothing and at the stage in checkout when it said click to preview I clicked but was simply told my order was confirmed- minus ANY DISCOUNT I don t like being scammed and made a fool out of when I am trying to do the right thing and only read used books I cancelled the order instantly but they said it had already been processed and they could do nothing about the refund or false promises They said I was free to send the books back and pay for the postage myself on top of the extra money I had already paid I WILL NEVER BUY A BOOK FROM THEM AGAIN

Ordered hardback received paperback

I ordered a hardback and received a paper pack Below is the reply I received from Worldofbooks I regard this reply as an admission of wilful deception Thank you for reaching out to us I m sorry to hear you ve received a different edition of the book you ordered This happens because in some cases publishers or producers assign the same ISBN to different editions so we do highlight in all of our listings that the book picture is for illustrative purposes only and actual binding cover or edition may vary Should you wish to return the book we ll be happy to refund the item price if received within 60 days Once you ve returned it please provide proof of posting by attaching a photo to this email as this will help us expedite the refund process for you and not have to wait for the book to arrive

Quick response to delivery problem

Quick response to delivery problem Very helpful and professional

Outstanding Customer Service

When my book did not arrive I contacted World of Books and they were very responsive and immediately provided the options available to me Upon my request for a replacement book to be shipped World of Books acted without hesitate and immediately did what was necessary to ensure that this book was delivered to me before Christmas Truly outstanding customer service Thank you

This company is one of the best online companies They have never let me down They refund when they feel the quality is poor I think they are one of the best online companies

I think this is one of the best online companies They have never let me down Tha

Good price and prompt delivery

World of Books had the book we wanted at a very good price with free shipping The book was ordered on Tuesday evening and was delivered on Thursday morning It is in very good condition We are happy with the book and the service provided