


The Big Outdoor Garden Plant Pot Specialists | World of Pots
Based on authentic user experiences
Mr
6733 reviews
N/A
9 months ago
Very poor service and communication
Very poor service and communication Promised to get back to me after my order was not delivered correctly and never did
Maggie Davenport
6733 reviews
N/A
9 months ago
Wrong Advice Given
I bought a small dimpled glazed water jar to turn into a water feature Before I bought the water jar I emailed the company to ask if the jar was suitable for a water feature they replied saying it could easily be made into a water feature and did not suggest that it could not be used as a water feature On this recommendation I bought the water jar The jar had a glazed fault that was not visible on recite The fault only appeared once we started to use it as a water feature Their return policy is to inform them of a fault within 24 hours of recite of the product and they have no ability or want to stray from this policy When the jar was full of water the crack appeared and water leaked out causing the glaze integrity to be broken When I asked for a replacement the companies customer service was very poor and took no ownership of the fault although the fault happened during the glazing process The lesson to share is that although these pots are very nice to look at due to the individual glazing process of each pot they really are only decorative They are not suitable for any type of water feature and ignore the advice from the company to the contrary as they are not
Deborah
6733 reviews
N/A
9 months ago
Wouldn t use this company with their can t be bothered attitude
After a two hour journey we were greeted with don t ask me for any prices as I don t know any you will have to look at the internet and not all of them are for sale as we have 70 orders outstanding Not an acceptable way of introducing yourself to a new customer We looked around and found a pot that was on it s own without a tag and looked as though it had been there for a while We were unable to find it on the internet The guy went away and came back saying he couldn t find it on the internet so it was probably sold More like he couldn t be bothered to look with an attitude to match Would I use this company again CERTAINLY NOT
James O Shea
6733 reviews
N/A
9 months ago
Thoroughly nasty overpriced delivery and couldn t care less service
Delivery first delivery pot broken charged 40 for this Man on phone doesn t apologise properly and appears completely uninterested Says he is far too busy to be polite to his customers Three days later second delivery driver arrives with van Pallet will not go through side entrance Says he will leave immediately I remonstrate Referred to back entrance which they had been told about Starts down lane then drives away without waiting for me to appear at back entrance -takes time to get there as I am disabled So no discussion Row ensues in front of my house I complain about rudeness and terrible service Delivery driver refuses to do anything to help alleges his battered van was in danger and then turns to my watching neighbours and laughs at me in my wheelchair pulling nasty faces 24 hours later a friendly builder I know simply picks up the pot where driver dumped it and moves it the 35 yards to the garden completely single handedly As the original driver who was bigger and stronger could have done
Anon
6733 reviews
N/A
9 months ago
Extremely abrupt and rude customer service
I recently emailed this company and as I don t live too far away was planning to collect my order as they state on their website they are allowing collections as long as it has been pre-arranged I phoned to enquire whether it would be possible to just compare 2 pots to take away that day and was completely shocked by the extremely abrupt tone of the owner saying you know we re officially closed so you d better know what you want At that I told him there was no need to be so rude and explained that I d already emailed him saying it was between 2 to which he remarked well I ve got around 600 emails to look at With this I decided to buy from my local garden centre Lucky man having the advantage of his business being so busy whilst talking to his customers the way he does After reading other reviews I wonder how long his success will continue if he refuses to change his attitude
Mick
6733 reviews
N/A
9 months ago
Watch out for this lot
Watch out for this lot They advertise pots at a better price than most then try and stitch you with a 50 delivery charge for one bloody pot It s only a medium size 48cm x 38cm cobalt glazed pot Absolute disgrace and blatant dishonesty profiteering regarding the true cost to ship such an item Most carriers would charge barely 20 maximum IF THAT
Chris
6733 reviews
N/A
9 months ago
Good selection and value
Good selection and value professional and speedy delivery products as described
Babs B
6733 reviews
N/A
9 months ago
Really helpful staff and amazing
Really helpful staff and amazing prices Bought two sets now great little find
MR SEBASTIAN COOPE
6733 reviews
N/A
9 months ago
Great range of pots good value
Great range of pots lovely quality good service delivery very reasonable considering the size of the pots delivered
Diana Acland
6733 reviews
N/A
9 months ago
Top Pots
Fantastic service from these guys with three large and very beautiful pots arriving from the other side of the country within three days all unloaded in perfect condition