Wormm Reviews

Gratis verzending maar Oeps te weinig postzegels

Update - 21 mei - Wormm have now refunded the cost of the product and the cost of the unpaid postage Update - 19 mei - email response from Wormm Yes thank you I receive the account number When the review is removed we will directly make the payment Thanks in advance JosefUpdate 18 mei email response from Wormm Hallo John Yes thanks for your response Can you please remove the review and send me the account number where I can refund the amount of the order and the post costs Met duurzame groetenJosef Update 18 mei email to Wormm Hi Jozef Thank you for your email and the offer of a refund of the purchase cost of 8 95 plus a voucher However I would prefer a refund of the postage 7 68 instead of the voucher I have attached a copy of the PostNL nota as you requested Regards JohnUpdate 18 mei email response from Wormm Hallo Naar aanleiding van uw klacht op Trustpilot stuur ik u deze e-mail Ik los de klacht graag met u op en doe u daarom deze voorstel Ik stel voor dat we het geld van uw bestelling naar u terugstorten en ik u een tegoedbon geef voor een nieuwe order meelwormen zodra onze webwinkel weer kan leveren we zijn momenteel hard aan het werk om de kinderziektes uit het bedrijf te werken en hopen u in de toekomst beter tot dienst te kunnen zijn Met duurzame groetenJosef 17 mei 2021 - Update after response from Wormm Thank you Jozef for your response When reading the other reviews on This site I did notice that Wormm are very fond of complaining about how their customers choose to complain How Wormm handle emails telephone calls voicemails social media postings really ought to be transparent to the customer If you treat all complaints equally regardless of the medium then your service might improve You say that you use a frankeermachine and this should mean that enough postage is always paid Very strange and even stranger that a business such as yours does not include an afzender on your packages If you had included an afzender PostNL would have been able to send the invoice to you and I would not have had the inconvenience of having to pay your postage for you and trying to reclaim it from you You say that you have received a nota from PostNL This begs the question of why you didn t take any action and furthermore why are you now asking me to forward you an email with a copy of my nota Complaint 17 mei 2021 On 11 april I ordered some live meelwormen bestelling 2190 at a cost of 8 95 with Gratis verzending There are two parts to my complaint 1 The meelwormen were of poor quality A large number had died and the package stank with liquid seeping through the inadequate packaging 2 A few days later I received an invoice from PostNL demanding payment of 7 68 because the sender had not paid adequate postage and that they were not able to identify the sender from the package I have tried many times to contact Wormm by telephone but to no avail I get the impression that they do not want to hear from me I will never use this amateurish company again and caution others against doing so I would have given zero stars if it were possible