Wow24-7 Reviews

Highly recommended service

We hired WOW24-7 to assist us with customer support management We needed agents to coordinate the process from the moment an order gets placed to passing it over to a writer as well as navigate any arising issues after the order is completed WOW24-7 team was very considerate of all of our requirements and preferences They made the onboarding process effortless for us We feel that WOW24-7 agents have our company s best interest in mind and that made them a part of our team They ve saved our staff so much time by taking over customer support management We couldn t be more happier with them

Providing us with a GREAT customer service Team

I am the Head of Customer Service for Under Lucky Stars Being an online retail company it s very important for us to have a 24 7 support service We get orders from all over the world which means that our customers are located in different time zones So we wanted to have that round-the-clock service so our customers could contact us anytime either through live chat email or social media and there would always be someone to help them WOW24-7 supplied us with that kind of service and our agents do it very well They reply to customers questions check placed orders mediate communications between our print labs and customers and take on extra tasks if we ask them The agents are dedicated competent and committed to their work We believe that we ve been very lucky with our agents

Excellent and reliable outsourcing partner

We hired WOW24-7 to handle our inbound inquiries and provide our clients with top-notch customer care Their agents have been very helpful and super responsive all along the integration process and our cooperation Within a short period of time they were able to fulfill our goals including increasing customer satisfaction rate and reducing the average response time WOW24-7 agents have developed a communication strategy that has helped to improve the interaction between our clients and the design team That in its turn has enhanced the effectiveness and productivity of our service WOW24-7 proved to be an excellent and reliable outsourcing partner

I found wow24-7 to be a great aide to

I found wow24-7 to be a great aide to our business After an initial bumpy start we now have a talented and reliable customer support team to help us with our out of hours support We may expand our use wow24-7 io and would gladly recommend them to anybody else looking for a managed customer support service Eamon MacSuibhneCustomer Support Manager at eDesk

Strong Customer Service

From picking our team of agents to the quality of support they provide to our agents The onboarding process was super quick but very thorough and the agents attitude is supportive and hard-working Wow24-7 has been such a great team to work with

A vendor who understands and adapts to their clients needs

To offer our customers 24 7 support we required a team to provide triage and 1st response support outside of office hours Wow24-7 have provided a solid timely and well-engaged solution for one year now The initial project was run very well and set us up to succeed using their wealth of experience It was well managed with minimal disruption while ensuring a good collaboration The back office team run monthly catchups to ensure the project continues to run smoothly The agents providing the triage support are smart courteous and timely with their work They really are awesome We have confidence in the quality of service and although we continue to review their work have seen very high levels of accuracy in triage and very quick responses with our typical response time dropping from 40-50 minutes to 3 minutes From our experience we highly recommend Wow24-7 as a partner

Premium Soccer

At Premium Soccer we take immense pride in providing our customers with top-tier soccer gear and an unparalleled shopping experience To elevate our commitment to customer satisfaction we made a strategic decision to partner with Wow24-7 to externalize our customer service line and the results have been nothing short of extraordinary From the very beginning of our partnership Wow24-7 has consistently exceeded our expectations and proven to be an invaluable asset to our business Their team of customer service agents has demonstrated the utmost professionalism competence and dedication in every interaction whether it s over the phone through live chat or via email We look forward to a long and prosperous partnership with Wow24-7 and we extend our sincere gratitude for their exceptional support

A Dedicated Team of Amazing Humans Redefining Customer Support

WOW24-7 stands out for their exceptional customer support distinguished by a genuine human touch Their team isn t just a remote group of individuals they re genuine kind-hearted people who form personal connections with customers Many of our customers and teachers even refer to them by name underscoring the bonds they ve formed This level of dedication and warmth is something that automated systems can t replicate making WOW24-7 truly unique in their commitment to genuine heartfelt assistance We have been honored to work with them

Our experience with WOW24 has been

Our experience with WOW24 has been exceptional from day one Their support constant communication and attention to detail have been outstanding WOW24 has helped us build a dedicated team by ensuring we have the best candidates Our team leader is phenomenal She supports the team reviews procedures and finds areas for improvement She goes above and beyond her job thoroughly analyzing everything she does WOW24 has greatly contributed to our department and company helping us build a strong cohesive team