WOW HD - New Release Cheap CDs, Discount DVDs, Blu-ray, Bargain Games
Based on authentic user experiences
Adam Gardiner
6727 reviews
N/A
1 year ago
Possibly my worst experience with online shopping
In January 2016 I placed three pre-orders for upcoming CD albums with this company I have not used them for some time they were still CD Wow when I last did Back then I never had a problem but this time Wow HD provided me with one of my worst experiences with online shopping I choose to order with Wow HD because they had the three albums I wanted listed whereas my usual sites to buy from did not at the time or if they did had them at too high prices than I wanted to pay So I placed my order and promptly paid the company via PayPal The releases dates came and I did not receive my CDs Nor did I receive any sort of contact from Wow HD to say that they couldn t get them after all I contacted them for an update Three days passed then four I began to think that the company would not respond so I did what I felt was the sensible thing I got onto PayPal and opened a dispute with the company which at the time of writing is still ongoing I left that for three days as well Again Wow HD have not responded After a couple more days I escalated my PayPal dispute to a claim which I should have done straight away in hindsight as PayPal gives sellers ten days to respond to claims I also sent the company another message via their contact form hoping to reach a friendly resolution without the need for PayPal to take action A day or two after that Wow HD finally decided to reply to my original message over a week old at this point to them saying that the items could not be obtained why advertise pre-orders without checking if you can get the items or not and cancelled my order assuring me in the process that as the items were not dispatched my credit card had not been charged However as I paid with PayPal the money left my account immediately upon placing the order I have informed Wow HD of this but as usual they are not timely in responding to their messages At this stage I m not even sure if they intend to refund the money I have every faith that PayPal will find this in my favour because at the time of writing Wow HD have not responded to the claim against them but right now I m down almost 35 for an order that Wow HD have made clear they have no intention of fulfilling In short do not trust this company They are either incompetent at best and the difficultly in getting a refund from them for unshipped goods suggests to me that they may even be fraudulent Avoid
Kasper Jensen
6727 reviews
N/A
1 year ago
Dont use
I have received 2 our of 3 orders Takes your money the instant you order do not respond to your contacts DO NOT BUY FROM THEM
Marco
6727 reviews
N/A
1 year ago
Shockingly bad customer service
Most of their order never arrive When you complain they simply close your account Beware
MULLINS TOM
6727 reviews
N/A
1 year ago
Use rarewaves
Order didn t go through but they took the money anyway Customer service eventually got back to me but it took them a week to sort it out
Jo Bramley
6727 reviews
N/A
1 year ago
AWFUL AWFUL NON-CARING COMPANY
So I ordered some 4K films from this company that were not available to buy in the UK and when they arrived in the post they were packaged in a cheap flimsy paper envelope and when I removed the films from the packaging they were both damaged and had been crushed during transit from America due to the inadequate packaging I messaged WowHD and told them what had happened and they told me to explain what happened with photos which I spent time doing but only got a short response back simply saying to return the films back with no explanation as to what happened or an apology I had to wait a further month to get a response to find out where to send them back and took several more emails to finally get a refund It s as if the person on the other end was enjoying making every email vague and asking for information I had already sent Absolutely awful customer experience and a terrible non-caring company They should not be allowed to operate a business like this and should be reported and shut down
Shane Consadine
6727 reviews
N/A
1 year ago
Never going to use again
Item was poorly packaged arrived three weeks late no thanks to Hermes and steelbook was crushed Safe to say I will never order from this company again
GW
6727 reviews
N/A
1 year ago
Ridiculous go elsewhere
I have ordered from wowhd 3 times now and I have had a problem with every order On my first order they kept charging me the wrong amount putting it back in to my account charging it again and so on and then one of the items never arrived so I was refunded but only after 45 days The second order was placed 3 weeks ago and has still not arrived it was a pre-order and I ordered it 4 days before the release date After 2 weeks I had not received any email from wowhd and when looking back over the order I saw they had moved the release date to last Friday with no email confirming this no apology and the order still has not been despatched The third order I placed was just after placing the 2nd order it arrived it relatively good time but one of the items was falsely advertised and the other was damaged Took 4 days to get a response from them which stated they would get back to me within 72 hours Never using this site again
Phoebe Myers
6727 reviews
N/A
1 year ago
Terrible customer service
I ordered a DVD in Nov 21 as a Christmas gift Still not arrived and continually fobbed off by so called Customer Services I would never use this company again
Ashley33
6727 reviews
N/A
1 year ago
Avoid this company
I used them last April to a order 2 games The first one came on time However the second never arrived so I send them an email to track my order get some explanations I received a reply that they where out of stock and I should wait I replied to them that I would prefer a refund but they never came back to me After many many emails I sent to them and never bothered to reply I received a reply yesterday after 5 months that they don t have any control over my order since now they under now ownership and I should file a claim against them if I want my money back Really bad customer support
Brent H
6727 reviews
N/A
1 year ago
The absolute worst avoid
Dealing with this business is like stepping into a time warp outdated website zero customer service sprinkled with some untruths just so long as they get your money Placed an order in AUD they charged me in USD so I sent a cancellation request no ability to cancel online five minutes later 24 hours later received a response that it was too late to cancel as order had already entered shipping stage but of course this was absolute BS the order actually did not ship for another four days so ample time to cancel I ve given up dealing with them will refuse delivery of the parcel and deal with my credit card company to get my refund Just not worth the hassle to save a few dollars and before choosing another retailer note that WOWHD is owned by DirectToU LLC who own multiple online retailers so do your research to avoid falling into the same trap There are far better options out there