


Based on authentic user experiences
Andrea Valeri
6730 reviews
N/A
8 months ago
Hello customer care - fyi it s wowww not woww
--- Many reviewers review woww at but is a typo hence I reviewed also the correct wowww at Also Wowww is managed by another company ICC Calling Cards GmbH callcard at hence you might try to contact them directly - I personally solved my issue before the need to do so and found out this info when writing this review ---The website is so crappy that it is impossible to buy a Gutschein it s impossible to enter the debit card data because the fields are not clickable I counted on having internet and it s been three days that I have been trying - I even went to a store a bought a Gutschein but when I try to redeem it I receive errors Customer care does not exist - I sent multiple emails to ask to solve their website or send a payment link but nobody replied Either way I found the solution to go around this problem and it might help you - I know I should be paid by WOWWW to do their job - buy a physical Gutschein I went to a Tabak and asked for the Gutschein I needed - WOWWW XL - DATA 19 99 EUR - go to wowww at- now they have 2 type of log-in - and that s confusing I normally clicked on the account icon on the right if you use a laptop but that s not what you need to go Instead click on LOGIN KONTOMANAGER - You ll be redirected to another webpage kontomanager at - Now check the back of the SIM card info - where you have info like PIN PUK Write your phone number as written with the prefix In the password field write the 5-digit code in the Kundenkennwort section on the back of your SIM card where you find your PIN PUK - once in you are asked to change the password Do it - From there you are enabled to perform more actions Click on Guthaben aufladen recharge credit in English - Take the receipt you bought in the physical store Insert the Lade-Code Aufladecode on kontomanager at and the password 4-digit unnamed on the receipt Sicherheitscode on kontomanager at BEFORE you submit it be sure that you deactivated internet on your phone otherwise you it doesn t work In that case just restart the phone and it should work - you receive a confirmation on screen and you can check the information related to your Gutschein e g validity expiration date what you consume - enjoy Note In theory in the receipt given by the physical store there is also a QR Code alongside the Lade-Code and the password I tried to open the linked website but I receive the error element not found Meh try it nonetheless it you are lucky and they fix it it can be quicker than the procedure written above
Rafiki
6730 reviews
N/A
8 months ago
Invalid code bought by woww and recharge com
I bought a code for calls and internet etc when i got it it was invalid and when you contact them they tell you the code is already used so i bought it the 2 first times on woww website so 2 of them were invalid codes when i call 810 820 and i enter the code of 12 numbers followed by and then ghe pin 4 numbers the first thing i hear wait for a moment and then invalid code So i bought then by recharge com and it was the same It could be they have failure in their system if not then a scam So be careful when u buy ghings on this 2
Michal Rom a
6730 reviews
N/A
8 months ago
Sadly I cannot put negative stars
Sadly I cannot put negative stars So 1 star it is I had previous problems activating their package month or 2 prior bot this month was something else I payed and then activated a package I had before it was working and the Stopped in few hours for no reason received a message to agree to some terms and stuff on site I was like Weird but sure everything seems fine When I try to do it it won t let me I try to contact hotline Had to first w8 for like 20 mins to someone take the call then the call drops and I receive that the package where I have still 400 mins left Doesn t work So I can t even call hotline from this phone anymore I call from other phone And for 1 hour noone from hotline takes the call I ain t gonna waste more of my minutes on you when you don t even do your job btw this was called in working hours as I spoke with someone prior to that hour thanks for stealing from me and then ghosting WOULDN T RECOMMEND Horrible customer service