Wufers Reviews

Absolutely terrible customer service

Absolutely terrible customer service and administration They promote subscribing to the Monthly Cookie Box and get a years fee up front Shipments are missed and do not respond to emails Their phone numbers are no longer in service

Has NEVER goten a delivery remotey close to what was orderd

The last order they never sent until I got nasty and then only shipped 66 of the order On the advice of a friend I tried again This time they shipped a box with the treats but decided to toss their garbage in the box yes in a package but still who wants your garbage in my order Meaning wires connectors and other building materials no idea how that is even possible Customer service does not respond Been on hold for days yes you read that correctly days I have tried to work with this company now I am sharing my experience everywhere They have a message that says 24 hours and hey get back I m happy to upload the E-Mails that show it is 6-8 weeks to get a response Way after the timeline to dispute I am sure they are well aware They refused to address the mistake they refused to help Don t ask them for help just charge back They will not answer you There are much better companies out there Find them Update they reached out and told me my first order was canceled because I was late ordering I ordered in October and personally knew people who ordered as late as Thanksgiving and they received theirs Additionally my order had 3 items to 3 people they sent out 2 of the three lol you canceled what So Gaslighting is the new buzzword and it over overused and usually incorrectly however this place will try to gaslight you into trying to believe it is your fault they lost your order it is your fault they threw garbage in your box It is never their fault somehow it s always yours or they say what happened never happened Terrible So they will also lie straight to your face keep your records folks update A year and a half from the origional complaint and they responded Well done for proving my point you have the single worst customers service staff process and organization A 18 months later What are you going to do now You eschew your problems and blame a warehouse As I said earlier always the fault of someone else Lolol Well done Now I have a reason to update my reviews and have them move back to the top of the lists to be seen first My review is honest and will stand

Bottom line e is that Wufers sucks

Bottom line e is that Wufers sucks The customer service now and always has been deplorable Most recent example Lately the cookies arrive broken There are two reasons for this They are not packed but loosely thrown in a box Secondly the delivery service they use literally tosses the box on my porch I have this recorded on my video doorbell You can pay extra for safe delivery but they say that is only to assure that the package is delivered not to cover damaged goods The response I got from Wufers is that I should complain to their delivery service company taking no responsibility or liability