Based on authentic user experiences
jeff barber
6731 reviews
N/A
10 months ago
I ordered a BDY boot liner from NZ
I ordered a BDY boot liner from NZ It came folded into 4 and was badly creased It s not rubber and plastic does have a memory It looks terrible I paid 29 to ship and why wasn t it sent flat I sent pictures to XCar and will see how they treat me 99 NZ They sent me an email saying that this is how they send products over seas Here is what they told me to do Don t worry about the crease please lay the mat flat in the sun for a few hours This will help flatten out the mat After that use the hair dryer and turn on high heat to blow they area which is not flat The matt will be easy to flatten when soft What a bunch of crap Maybe it ll melt on my drive way when I do this I pay 99 and this is what I need to do to fix their problem Never again ORDER X67639I just received an email from X Car offering me 20 off I wrote to them that I was very suspect of them Why I actually ordered a similar product from AliExpress a week earlier It was sent to me in the same way folded in to 4 and terribly creased I sent pictures to AliExpress and they also told me to do the exact same as X car suggested to get the crease out I can t help but think both these products are from a similar or the same plant in China AliExpress has offered a full refund X Car only 20 I thought buying from a company in Australia would offer a better result When buying on line we don t know where things are actually coming from
John Andrew Balandra
6731 reviews
N/A
10 months ago
Deceptive advertising Go somewhere else
I am utterly disappointed by the fraudulent advertising of the model Y foot pedal Despite being advertised as aluminum the product I received was entirely plastic When I contacted their customer service they were initially dismissive and insisted the product was aluminum Despite providing clear evidence by burning a small area to reveal the plastic material they now refuse to accept a return claiming the product is destroyed Their unethical business practices cannot be tolerated I have filed a formal complaint with the ACCC to ensure other consumers are aware of their misleading advertising and hold them accountable Their hasty dismissal of my legitimate concerns and their attempt to manipulate public opinion by selectively filtering positive reviews is a blatant violation of consumer rights They have lost a customer and can expect to hear from me through reviews and public forums
Vi Pulikot
6731 reviews
N/A
10 months ago
Parcel never came took my money and
Parcel never came took my money and basically ran away they used a dodgy operator aramex who are very arrogant don t treat ur parcel with respect Xcar approved to leave my parcel unattended without my permission Not worth dealing with them I will give 0 100 to both of them be mindful dealing with both
Sandra F
6731 reviews
N/A
10 months ago
Terrible customer service
Terrible customer service I contact customer service prior to purchasing the product They sent me the wrong product- doesn t fit my car They have done absolutely nothing to resolve the issue They purposely delete all the one star reviews off their website and only leave the 5 star I have lodged a complaint with Fair trading to try and recoup my money as the product is not fit for purpose Product is flimsy and poorly made with Chinese writing on it - so clearly purchased cheaply Avoid the company
Kevin Oxford
6731 reviews
N/A
10 months ago
Less than zero
Less than zero is what they deserve My parcel still hasn t been delivered and the keep referring me to to Couriers Please instead of a refund which is what I requested Shonky operation this one Customer service is virtually nonexistent Stay away
Gemma Somerville
6731 reviews
N/A
10 months ago
Customer service non existent
I pre ordered some car seat covers Was told they would be with me end of November and then was told no they ll be there end of December I received an email saying the seat covers are back in stock weeks ago and yet they still have not been sent I have sent multiple emails to this company following up my order with no response and there are no contact numbers I have paid hundreds for these which it looks like I ve now lost DO NOT buy from this company if you are expecting a product after payment
Alison
6731 reviews
N/A
10 months ago
I had an absolutely fantastic online
I had an absolutely fantastic online shopping experience supported by incredibly friendly customer service
Rommel Biondo
6731 reviews
N/A
10 months ago
It helps a lot for the heat
It helps a lot for the heat Kids used to complain about the car seat buckles cause they got really hot But now never heard one complain Very good products
Emmon Mwangeka
6731 reviews
N/A
10 months ago
Great customer service
Quick response to queries good product and they went out of their way to ship the product to Kenya
Emmm
6731 reviews
N/A
10 months ago
X-car are awesome
X-car are awesome Quick reliable and great communication Their products are great quality and look awesome Will be buying again