Xara Reviews

Awful customer service Confusion in every direction

Awful The company is confused and dysfunctional I ve been buying their graphic design software for some years and recently they have split the company into 2 parts Neither acknowledges the other exists and they sell similarly named products I receive a blizzard of promotional spam on a regular basis from both brands I ve already lost money to the Cloud arm when an upgrade offer went wrong and a refund was refused Now it s less clear what you re paying for than ever My advice look elsewhere for good customer service and transparency

Dishonest customer service

Dreadful customer service I asked them to cancel my account Unbeknownst to me they did not and later took 2 unauthorised payments then refused to refund Update A dishonest response to my review Here are the facts In July 2022 I agreed a pause on my account In February 2023 I requested in writing to Xara customer service to close the account I was surprised to find I had later been charged for 2 payments I contacted customer service to resolve forwarding the cancellation request email but the agent refused to refund I said I would thus be forced to contact my credit card company to dispute the charge The agent responded they would fight that and ended the conversation So I wrote a fair review of my experience here Xara then tried to have the review taken down So I had to send TrustPilot the cancellation email and screenshots from my Xara account to prove it was genuine Customer service then contacted me again a week after they had refused to refund to say they might give me a refund after all but the agent wasn t sure By then it was too late as I had already sent a dispute form to my credit card company Their actual software was good Their customer services as I said at the outset is dreadful and not worth the hassle This has all taken up so much of my time It is worth heeding the other reviews

Difficulty cancelling free trial poor business practice

I signed up for a 2-week free trial which I only used for one task With 8 days left on the trial in trying to delete my account I found that they were not helpful or prompt First I had to search out instructions by googling since they weren t given on the Xara site then I put a message in chat as instructed which they responded to requiring that I explain why I was cancelling and then saying they would do it in a few hours But it was nearly a full day before my account was cancelled deleted and I had to send additional messages using marketing email addresses This is terrible customer service and anxiety-provoking - to leave a simple request like cancelling a free trial hanging My finances are tight and I deserve the respect of honoring the arrangement and giving me a clean and prompt break In many years of relating to online accounts for all sorts of businesses and subscriptions I have never known cancellation to take more than a few minutes

Xara helpdesk and support are not

Xara helpdesk and support are not responding They do not refund the moneyCancelling the subscription is very confusingYou cannot remove your credit cardThey designed the cancellation of the subscription so that after canceling it it is extended for another year and a fee is charged for itI am not interested in apologies and idiotic explanations on TrustpilotPlease refund the money

Xara Web Designer Pro has to be the

Xara Web Designer Pro has to be the worst piece of software I have EVER had the misfortune to try and use Buggy doesn t do justice to it It is truly dreadfulMatt I do acknowledge the very good support you have provided over time and it is appreciated Sadly my experiences of the product do not match your support I also appreciate I have an older version sadly no longer with the additional resources but am very reluctant to invest in a newer version given my overall experience

Support forces long time customer to drop Xara i e switch to a competitor

I ve owned a fully paid license for Xara X for many years I changed computers and tried to get a new download link Xara technical support referred me to Magix technical support since I was not looking to buy new software Despite providing my serial number and activation key Magix Tech Support claimed they don t have a record of my email although my email predates my using Xara and referred me back to Xara Despite copying both contacts neither organization recognized the problem or had any interest in keeping the customer I m forced to move off Xara Looking at a trial copy of Affinity Designer

Subscription rip off

I ve been using Xara software for years when it was on disc Last year I signed up for the subscription and barely used it All of a sudden I got an email saying subscription was renewed with no previous email giving me a warning it was renewing so I could make the choice to cancel it So I cancelled it and contacted them asking for a refund They said no I feel like I ve been ripped off The price even was way up from the previous year Not impressed with such poor customer service

I got very good support from Xara

Something went totally wrong with the installation of a program on a second device I did not see why however Kate of Xara support did not give up and kept searching She could help me out the next day Everything works perfect now