Private Student Accommodation in the UK Xenia Students
Based on authentic user experiences
LSmth
6730 reviews
N/A
6 months ago
would not recommend anyone to stay
would not recommend anyone to stay here Sheffield Sovereign Newbank specifically they advertise a cinema room but in the 3 years I lived here the projector never worked despite multiple maintenance requests and for 2 of those three years the room was locked They advertise a common room with a PS4 but there is no PS4 the airhokey table has no puck the table tennis table is broken the pool table costs 50p per game Maintenance issues take way way way too long to solve the lift was out of service for about a month the first year I was here and I was left with no toilet seat for over 2 months despite numerous complaints about this health hazard another tenant had no working TV in theor room for almost 4 months despite the fact it s advertised the multi-gym machine hasn t worked in 3 years the tredmil has also been broken for over 1 year yet the gym is still advertised The WiFi is down all the time the fire alarms go off constantly except when they brake and Xenia ignore it for over 2 months despite numerous complaints and the fact it s breaking the law When you move out they will also try and falsely accused you of not cleaning the room and try to charge you 80 so make sure you take videos when you move in and leave to prove they re lying Bit luckily they re also incompetent and don t put your deposit into a deposit protection scheme which is illegal so they have to give you the entire amount back The whole 1st floor stinks and I mean stinks Like actual sewage and has done for over a year reception is open for like 1 hour a day on week days so they re never there and your parcels always get turned away because the intercom has also never worked There is also an issue with parcels being stollen from the post room oh and they don t give you keys to your own post box anymore because they don t know which ones are which If you accidently lock yourself out at any time other than the 1 hour reception is open then it will cost 32 to get let back In Oh also people break in all the time and reck the common room like smashing the disabled lift because they just leave one of the two doors open They also just come into your room without giving any notice at all like they just get the master key card and walk in without any warning which is illegal as 24h notice is required There s so much more to say but I don t want to go on for ever
David Moore
6730 reviews
N/A
6 months ago
Promised calls now for nearly 4 weeks
Promised calls now for nearly 4 weeks Help 24 7 that is the biggest lie Head Office staff no manager available every time and they again don t call back Was put on high priority call back again yesterday no call last night they call you at 9am guess what I called them and no manager available Our son has not moved in yet and he won t be I want a full refund today and Burgess House Newcastle has the worst reviews ever rats alarms going off smelly no service no help I will be putting this place down until I get my deposit back but do not use Xenia
Ptr
6730 reviews
N/A
6 months ago
Don t let Xenia take your money
Xenia promised to call me and give me a virtual viewing for a studio for the past week I didn t get any calls and they want me to pay a holding deposit before even seeing where i will be staying which is absolutely crazy Do not even come close to them If i could put 0 stars i will
Glyn NOAKES
6730 reviews
N/A
6 months ago
If there was less that one star I would
If there was less that one star I would rate it The absolute worst letting agent ever experienced Exorbitant service charges and fees my return on a 2460 00 income was nil due to their excessive fees and service charges Unfortunately mine is a student apartment managed by them prior to them taking over I used to receive a fair income from my property not so now would like to sell the property but many people are put off by the fact the building is managed by Xenia
Itoro
6730 reviews
N/A
6 months ago
Terrible experience
Terrible experience Didn t let me in on start of contract date now won t give me key to letter box Very disappointing Do not recommend
Phoebe Duffy
6730 reviews
N/A
6 months ago
Do not book with Xenia
Do not book with XeniaThere is no duty of care Doors in one of their property don t shut Homeless people breaking in every night No rush to fix the doors Been six weeks so far and no security Please don t get stuck in a contract with this unethical company
Rachael
6730 reviews
N/A
6 months ago
Just awful
TERRIBLE COMPANY buildings are left in an unsafe state with no problems ever being fixed The attitude of the staff working for this company is absolutely appalling and they never take any concerns seriously Do not ever rent or live in a building managed by this sham of a company You will live to regret it coming from someone who has lived in a building managed by Xenia
Ramesh
6730 reviews
N/A
6 months ago
Complete wasters
Complete wasters I dealt with Rodolfo Pettinato and Solomon and both are equally as useless as one another After my door got damaged they accidentally gave the deposit back to tenant who went of laughing Complete clowns Xenia are worse than bad
Mary Odunuga
6730 reviews
N/A
6 months ago
I will advise anyone looking for a
I will advise anyone looking for a rental apartment that is affordable to avoid this company completely My experience with them is something I will not wish on another It was affordable in 2020 - 2021 suitable for a student like me however I have not rested since I left their rental company in 2021 They send me email every year claiming I am owning them rent in arrears which is practically impossible as I paid my rent every month then and before I could leave the rented apartment I was cleared by the admin on everything after a check of the apartment and my account with them was done They continued pestering their life not mine until 2023 when they claimed my deposit from TDS claiming that they discovered I did not complete my rent payment How After I was cleared in 2021 Then just yesterday in 2025 after claiming my deposit in 2023 they are sending me emails that I am still in arrears Is it a crime I rented an apartment with you How can I still be in arrears in 2025 Please if you know what is good for you if you are looking to rent an apartment kindly avoid this company
JW
6730 reviews
N/A
6 months ago
Unsafe for female students incompetent behind the scenes
Moved out of their property 4 years ago received an email this week insisting I owed 675 in unpaid rent After days of worry and poring over old bank statements to prove otherwise here is the full body of the email I received We have cross referenced payments and you are correct you do not owe us this amount I have asked the accounts team to swipe this of Really Claiming I owe hundreds of pounds and then not even bothering to apologise or write a fully coherent email when I prove otherwise I have now responded insisting on proof in writing that the error has been fixed because I am refusing to take the word of these chancers that anything has been done This is after hurriedly moving out in the first place because they refused to do anything about the aggression and sexual harassment from the 4 male tenants squeezed into the studio across from mine a single woman These issues were routinely ignored by both on-site and head office staff even when police were involved I had hoped to quickly move out and forget about my experience as their tenant however they now insist on bothering me for money I already paid years ago Just an utter disgrace