Xerjoff Universe - Online Perfume Destination
Based on authentic user experiences
Andrea
6730 reviews
N/A
5 months ago
Very bad assistance and customer care
Very bad assistance customer care is a ghost Attemption at the customer near zero never Xerjoff parfum for the future very bad experiesnce WhatsApp chat not responding at the mail not responding when I can explaine my problem not responding really really bad experience Never Xerjoff in the future
Underestimated Pumpkin
6730 reviews
N/A
5 months ago
No luxury
I took them 2 weeks to actually ship in stock fragrance It was delivered 3 weeks after the purchase Very unprofessional customer care indeed
Angelica
6730 reviews
N/A
5 months ago
Shipping bill of 155 for returning a broken perfume
I received an invoice of 155 for a return shipping of a FAULTY product that Xerjoff gave me the shipping label for Xerjoff Universe had sent me a leaking bottle with melted substance inside the packaging They apologized and asked me if I am available to send the broken bottle back and provided me with a shipping label After I sent it back they ghosted me for a month ignoring numerous emails regarding the status of my case Finally I got my refund But turns out it s not over Now I have this invoice from FedEx and the deadline is approaching And of course Xerjoff s Customer Service is not responding I am fed up with the lousy attitude of this company DO NOT shop at Xerjoff Universe
gillian
6730 reviews
N/A
5 months ago
Half the items defective
Half the items defective I paid for 4 samples as seeking new scent for husband s b day Half of the samples were defective so couldn t be used I had to forward video to customer services as proof I paid 30 52 for the 4 samples including delivery and without discussion was refunded 10 66 I was told that it wasn t viable to replace the samples and that when I next place an order on a non sale item that they will send the 2 further samples for free then how very generous Avoid like the plague