Xfinitymobile Reviews

I wish I had read the reviews before I

I wish I had read the reviews before I joined xfinity I have been trying to get a refund for my trade in phone for almost four months now The customer service is a joke and I am told over and over that it will be resolved in 1- 3 business days I will continue to fight for my refund But a soon as I am able I will be going to another provider

I m a long-time xfinity customer

I m a long-time xfinity customer I found an error in my bill and contacted customer service via chat Long story short the only way to correct their error was to sign up for a new promo contract It was an awesome deal I electronically signed everything and prepaid all fees at once My bill never updated online I called customer service and even though I saved the entire chat that had what I agreed to she refused to honor it She said the guy was not allowed to make that deal I asked to speak to her supervisor and waited for 20 minutes She came back on and said they were busy and forced me to accept a 1 hour callback That was about 33 hours ago and I m still waiting Now my bill is higher and I m stuck Part of the promo was their mobile service It is horrible I have had it about 3 days and it has dropped 17 calls Also the overseas customer service rep said she didn t care that I said she was committing fraud DO NOT by into their promo deals and DO NOT get their mobile service

Getting the insurance is a scam

Getting the insurance is a scam They told my son it would take 2 to 6 weeks to get a replacement so he bought a new phone through xfinity having it on payments they convinced him that he had to get the insurance again So now he s paying for 2 phones Then he lost his phone and again tried to file a claim They just wanted 180 00 for the new phone This was a 330 phone new in which he had already paid 231 15 in payments and 230 on insurance I looked it up and you can get this same phone on Amazon unlocked for 125 I don t know who the bigger scammer is xfinity or assurance But I am looking for a new plan and will never be scammed by getting insurance again A 300 dollar phone for the low price of 643 dollars wow what a deal

Xfinity vs Verizon Coverage misleads customers

I was a long time Verizon customer who switched to Xfinity a few years ago I was told that one of the positive aspects of Xfinity is that they use Verizon towers and have the same coverage During international travel I have never had an issue with Verizon global coverage And I didn t until recently with Xfinity Although the Maldives are included on the Verizon global network it isn t included on the Xfinity network Before I understood what was happening Xfinity billed me 1000 within a few hours I finally figured out what was happening and switched to wifi I did some research afterwards and found out that Verizon includes 40 more countries on their global pass than Xfinity So they really do not have similar coverage at all I believe that I was misled by Xfinity and will be switching back to Verizon A 1000 bill in less than 4 hours is ridiculous It should have been obvious that my usage was not my norm and that there was confusion on my part I am retired and a 1000 mobile bill is a hardship

Does anyone know how to help

I ordered my son a new Motorola Moto G Sylus 5g in August We didn t have the new phone for two weeks before it stopped charging altogether I contacted customer support and they sent me a shipping label to send the faulty phone back Once I did that they sent me a new phone but still charged me full price for the faulty one I ve been trying since September to get a new shipping label to send the faulty phone back and get a refund but no one can seem to help me because the shipping label was already issued and used I ve been a customer of Xfinity Comcast for nearly 15 years and I ve NEVER had these types of problems I m a single mother widowed and every cent counts in this household so not having that money for the last 3 months has hurt us I m extremely disappointed in Xfinity

They have no customer service

They have no customer service Have an issue Good luck with their incompetent automated service Wish I could give this company 0 starts

I have Xfinity internet at home

I have Xfinity internet at home through my community while renting an apartment I needed to call technical support but it unexpectedly directed me to Xfinity Mobile Here s the story I spoke with them not realizing it was Xfinity Mobile customer service and they offered me details about Xfinity Mobile Considering the cost savings I decided to switch I made it clear that I didn t want the offered cellphone because I already have an iPhone However they sent it anyway even though I didn t order it Upon calling customer service to explain that I didn t need the cellphone they acknowledged it and asked me to return it Despite canceling the service they continued charging my credit card monthly which they had on file from when I initially signed up Dealing with Xfinity Mobile has been frustrating and time-consuming Their customer service is subpar and I m upset and disappointed with the situation

Why can t I talk to to someone in the

Why can t I talk to to someone in the US so we can understand each other I thought I was getting a reduction on my triple play account and ended up getting a 2nd mobile phone I didn t want or need Never got the 50 reduction per month on triple play and after I returned the unopened phone they wouldn t refund all the charges 40 I just handed over for nothing because I CAN T UNDERSTAND THESE PEOPLE I will only deal with the xfinity store from now on where I can talk to an American who speaks English

Xfinity mobile services are the worst

Xfinity mobile services are the worst Any agent you ever talk to cannot speak proper English and never is able to help you with any problem Xfinity will do automatic withdrawals without your permission

If I could give 0 stars I would

If I could give 0 stars I would I was offered a free iPhone se no charge mam you already have unlimited service I just realized for the last 18 months they have been taking money off the card I used in the store for data The charges range from 35 to 76 I called back in October when I finally realized the extra charges After 2 days and 10 customer service representatives they finally realized the line was set up on a separate account joined the accounts and told me I would only be billed 1 payment In regards to the 18 payments someone will get back to me 30 days later another 76 charged to my card 2 hours on the phone with representatives that can hardly speak English and nothing If you re interested in Xfinity think again The store associates at the Tamarac store lied to me about the promotion for commission I believe the duplicate account was set up on purpose Back to AT T Less is not always best