Based on authentic user experiences
Ed
6732 reviews
N/A
9 months ago
Support is just awful
Support is just awful and they won t repair or replace faulty products Best avoid them
6732 reviews
N/A
9 months ago
The worst customer support ever
A few months ago I purchased a XFX Speedster MERC310 AMD Radeon RX 7900XT Ultra I discovered my Hotspot on my card was exceeding 100C hitting up to 110C I reached out to your customer support and the guy s name was Erik He was very helpful the problem I had is very upsetting to me from an IT support perspective You see I to work in IT and as an IT professional I never would have asked my client to repair a defective product for them self s while it was still under warranty He informed me that XFX has no advanced RMA support and as a customer who paid almost 900 00 US dollars I find that unexpected I have had defective hard drives and even motherboards and the vender offered me advanced RMA sometimes with a 50 00 deposit and sometimes no deposit The point being I never had to have my system fulling down waiting for a replacement part that was defective Now that s not to say he didn t offer me the option to do an RMA just that XFX didn t do advanced RMA s I find that very sad I first did as he advised and tightened done the 4 screws and that did bring down the temps to between 75-85C and then decided to get some premium CPU thermal paste and re applied that and now the temps are averaging 72-82C with peaks at 88C for a second or two My biggest concern is even thou he said that piercing the warranty sticker won t void the warranty I am worried if I need warranty work going forward that someone will decide that because I fallowed the techs advise that my warranty will be voided You see as an IT person I also consider myself a customer service rep as well and as such to me giving my clients the best posable service is everything Therefore I see things as all IT customer service professionals should be doing the same Now after redoing the thermal paste for the 3rd time I reached back out again but they want me to send in the card first making my system be down for god only knows how long while I wait for a replacement and from what I have seen online that could be awhile at best And on top of it I now have some tech named mark xbez telling me like a jerk This is the end of the road on this question We answered it and the answer was No I will never buy an XFX product again
Eugene Canfield
6732 reviews
N/A
9 months ago
mark xbez will lie and then act like a jerk
Yep mark xbez or what ever is a lying sack of crap and rude as hell My card is less then 7 months old It was having all kinds of artifacts They told me to send it to them so I had to pay for shipping and b3 without a card for almost a month Before I even started all the process I asked specifically about the replacement I asked if it would be refurbished used He said they don t fix them there so it wouldn t be refurbished One month later they send me some poop used card I asked them why they did this and they said you get what we have I explained this wasn t what I was told They don t give a danm They said we ll it s not refurbished it s just an open box return we tested I explained that they tested my card to and found nothing wrong I don t really see how this would be better Well now mark is telling me I m not entitled to anything and that you get what ever they want to send you Poop customer service poop cards poop exchange program Frick XFX they are dog poop and I hope they close down
Mir Christoff
6732 reviews
N/A
9 months ago
Terrible support
Terrible support I had some video cards bought from them and already a week try to get a RMA for return First you have to register each item in their site to start a ticket After you receive no-reply email with a link which is not possible to enter Even using copy paste you get Password error I requested 3-4 times new passwords to check the status of my ticket All that is probably to make you quit
LOIC
6732 reviews
N/A
9 months ago
rx 6700xt swft heavy droning noise
recently buy a rx 6700xt swft the fans make a heavy droning noise really disturbing I wanted to submit a ticket for the guarantee but their form from the 90s we can t even enter the serial numbers because it s so buggy very disappointed with the quality and after-sales service last time I bought this cheap brand
moogle
6732 reviews
N/A
9 months ago
Horrible experience- bad product with
Horrible experience- bad product with worse customer service Have an XFX RTX7900XT- owned for less than a year Device stopped working powers on with light and fans but no display out I opened a ticket for repair and was met with a demand for the receipt from the store it was purchased When I called customer service to verify the warranty I was told the warranty would not be honored without the original purchase receipt and these strict measures were taken to prevent theft from the supplier or distrobution center The customer service rep Mark was very rude throughout the conversation and asked the Are you stupid line of questions with indignant I didn t call you stupid I asked a question type of responses when asking about theft Like really You guys sell a bunk graphics card and then question me about theft and malfeasance And then refuse to authorize a repair for an item still under warranty I will avoid this company like the plague in the future Terrible PC parts and even worse customer service Do better XFX
customer
6732 reviews
N/A
9 months ago
Flickery Rubbish XFX Quicksilver Mag 7800XT
Bought a XFX Quicksilver Mag 7800XT Experienced constant screen flickers changed cables deleted old drivers with AMD clean up and DDU Even did a fresh install of Windows 10 and installed brand new drivers Still flickered I am returning and will get a Nvidia 4070 Superr
That One Guy
6732 reviews
N/A
9 months ago
For the life of them they haven t
For the life of them they haven t learned how to ship a graphics card and there is no way to contact them not like they would get back to you They will never claim this profile because of the dogshit job they do
Rico 2 87
6732 reviews
N/A
9 months ago
5700 xt raw 2 runs great all games 60
5700 xt raw 2 runs great all games 60 fps or higher
Big Bear RV s Video Den
6732 reviews
N/A
9 months ago
MY EXPERIENCE WITH MARK
Just got off the phone with Mark from customer service with a compatibility question Boy was he great He took the time to explain the gain from my potential 900 card upgrade and helped me understand that my XFX RX 580 card is still amazing especially with the games that I play For me the 10 - 20 improvement wouldn t be worth paying crazy money on a card at the moment I have loved my card it has always done well The performance of that card had already earned my return business with XFX the honesty and helpfulness he displayed earned XFX my business for life Ten put of ten stars he deserves a raise