XOOM Energy Reliable Electric Natural Gas Supplier
Based on authentic user experiences
Buz Gray
6731 reviews
N/A
7 months ago
XOOM Energy sent me a bill received
XOOM Energy sent me a bill received today 10 18 24 The bill is dated 10 8 24 - 10 days ago Xoom Cust Svc blamed USPS The problem is that Xoom has already dinged my credit score - my score has been over 800 for more than 20 years Not any more Thank you Xoom Energy I spoke to a Cust Svc rep It took about 5 minutes to answer questions to prove that I am the person I say I am Finally he announced that the bill HAD BEEN PAID 12 days ago So why did I get a bill today He blamed USPS And why did Xoom post a negative credit score Only the Shadow knows Xoom does not I ve had problems with Xoom Energy before but nothing like this My advice If you value you hard-earned score use another natural gas provider Xoom Energy seems unable to cope with common problems of their own making And - they have no way to correct the incorrect report on my credit score Let the buyer beware
Buz Gray
6731 reviews
N/A
7 months ago
XOOM Energy
Just got off the phone with XOOM Energy Cust Svc More billing problems They did not send a bill I got a REMINDER today but no DUE DATE I spoke to cust svc for more than one hour and got nowhere Carlos M could not help me neither could he forward my call to management It seems that XOOM assigned me two different accounts and is UNABLE to remove the bad one Carlos said he forwarded a msg to another department but he s not allowed to tell me which or to whom Or how long it might take This is the most incompetent company I ve ever seen They seem incapable of solving straigtforward problems I ASKED THAT THEY REMOVE LATE FEES AND THAT i D PAY THE BILL BUT THEY CAN ONLY REMOVE 1 ONE LATE FEE PER YEAR EVEN IF THE PROBLEM IS THEIRS I ve never seen such incompetance They seem good at adding late fees etc but cannot fix a problem that they admit is theirs So I will pay them but then I will close my account with XOOM Energy And I suggest that all who read this review do the same
Raschel Baker
6731 reviews
N/A
7 months ago
I have not gotten the first bill yet i
I have not gotten the first bill yet i have been disconnected twice please do not get this company they are horrible
Marlene Matriano
6731 reviews
N/A
7 months ago
Xoom Energy Canada Review
Simple order process online No upfront cost Fixed rates are lower than my enmax fixed rates and admin fees were lower only 6 85 mth each E-Bill so convenient I just login online and pay Happy that I know how to read my energy bills thank you to xoom energy for educating me
Achille Kelly Mazzotta
6731 reviews
N/A
7 months ago
Marlene Matriano service rep
Marlene my service rep was concise with her explanation of the fees and change-over procedure She made me feel at ease switching to a new company The process became quick and easy with nothing hidden and simple notification of when the process would be complete Marlene has also been available for any follow up questions I have had Excellent all around
Neal Arya
6731 reviews
N/A
7 months ago
Would strongly recommend
Would strongly recommend Easy migration of services and rates are more competitive than other providers Staff are readily available and helpful
Kamran Wasti
6731 reviews
N/A
7 months ago
I am on of the loyal customer of Xoom
I am on of the loyal customer of Xoom energy who satisfied with their services and Products Thanks to Marlene who advice me and explain everything in detail Thank you Xoom
Sid Saraya
6731 reviews
N/A
7 months ago
Great follow through
Marlene was really easy to work with and followed through on her promises to decrease my gas and power bills She always answers and returns her calls and followed through on her referral program Thanks Marlene nest of luck in the future
RAVINDER Ghotra
6731 reviews
N/A
7 months ago
Excellent service got a lower fixed
Excellent service got a lower fixed rate and lower my bills and I m enjoying the xoomxtras free gift cards great value from this company