Xploreelectric Reviews

Bad treatment Bad communication

This review is long the main points are I paid Xplore 173 99 in total for full service they didn t do everything they claim to do on a full service they had my scooter for 44 days and treated me badly My scooter was returned dirtier than when they took it with new scratches Xplore Electric now shortened to X had my scooter for 44days The main issue with them is communication response times apart from the initial contact or concerning money they have been very slow in replying I see they re online reply immediately but their replies have at times taken several days I feel that the way they have treated me is because of how I look and who I am On 5 3 25 I contacted them response time customer service was excellent they agreed to collect my scooter service return it My scooter was collected on 5 3 25 within 2 days they let me know that I had a slow leak an internal part was damaged They told me they could fix the tyre but weren t able to find the part they offered me a part exchange for my scooter which I declined I sourced the part myself the manufacturer sent the part directly to X after I got the address from X I advised X that the part will be sent directly to them Several days passed I did not hear from X I asked if they received the part when they eventually replied 24th March X said they hadn t received it but they were keen to get my scooter out I ordered the part AGAIN I received it within 2 days contacted X to ask if I could bring the part to them if there was a secure place to leave it as I would deliver outside of working hours After a few days X replied and said yes Due to my mobility issues it took me another day before I could deliver the part I delivered it on 3rd April confirmed delivery the next day X said thank you we will look into this asap On 8th April Xplore had my scooter for over a month After the initial contact their replies were very slow I called them several times on both numbers the calls were never answered I also left messages asked my support network to call on my behalf and their calls were also ignored I also contacted Xplore in writing and asked when they will be able to finish the work and they ignored me for several days Obviously Xplore have stellar reviews from their other customers but our transaction has been disappointing I don t want to upset them as they still have my scooter I ve only been prompt and polite when communicating with them however they have been VERY slow when replying to me On 9 4 25 I received a reply below but it didn t make sense they said they had to travel abroad for 2 days return to work on Monday I assumed Monday 14th April this will be ELEVEN DAYS after I delivered the part they didn t confirm when I would get my scooter back On 15 4 25 X attempted to return my scooter however I noticed that the bracket for my headlight was snapped headlight was dangling precariously The technician implied that when they received the scooter at their workshop the bracket was already broken I assured him that it wasn t broken when I gave the scooter to them if it was broken at the workshop then it must have been done in transit The technician implied I was lying said they would check the photos they have 16 4 25 X advised that they would repair the bracket free of charge they didn t say what they found in their photos but logic would dictate that if it was broken when they got it they should have informed me listed it as part of the service after all they had my scooter for over 40 days didn t mention it I do not recommend them if you are a customer like me as they will likely treat you badly charge you a lot but not complete the full work take long to do it

Great service Great commutation

Very reliable service provided

Great service very good

Great service very good communication Everything was clearly explained to me My electric scooter was collected from my house and dropped back as agreed Also price is very reasonable I will recommend xplore electric to anyone Thank you

excellent verygood communication and

excellent verygood communication and top rated service thankyou

Great service highly recommend the

Great service highly recommend the overall servicing of my wolf warrior was great And the instant response was 5 star keep me updated whenever I needed to be thanks guys great job

Honest opinion

Very good services always been buying my electric scooters and bikes from him since 2022 if there is anything wrong he will sort it out

Great job from the team

Great job from the team Calm guys great communication and respectful The guys understand what they do and find solutions where difficulties arise I am happy with the brakes job on my scooter Cost is not cheap though as you are highly likely to go beyond your set budget However the job done is absolutely worth it

Great service

Great outfit collected and delivered my sons scooter back in 24 hours and it wasn t expensive You guys have got a great business I wish you every success