Xtool Reviews

Worst products and customer support ever

Worst customer support ever had to sent a scan tool back to China today because they wouldn t give me the uk address because they didn t want me to send it back the reason I was sending it back is because it was absolute crap and didn t do what it was suppose to do I have dealt with diagnostics for 17 years and can clearly say xtool is the worst kind of diagnostics you can ever buy they are ok for dtc retrieval and half of live data diagnostics and that s about it so do not waste anything more than 100 if you are to shop at this disastrous company otherwise you will be sorry and if you wish to return anything well you will be even sorrier because they do not reply and I had to go through PayPal and escalate my case to which they replied with an return address to China The scumbags avoid buying from this place and go to launch uk if you want a good service tool with solid customer service support do not waste your time or money with xtool or you will be sorry if you are looking for anything more than a code reader if you want professionalism in the diagnostics industry then stay from xtool and go to launch

Fraudulent company Stole lost my item

I purchased a diagnostic device from them It stopped working I spoke to them and they told me to send it to China for repair I sent it in January 2023 It s now June 2023 They ve stopped replying to my messages and when I track my item it was sitting in depot for several months and now it s disappeared They re extremely unprofessional the fact that they read my messages and do not reply I ve lost 700 and can t do anything about it

Very bad support

Be careful by buying the tools My tool have software problem and the only way is to pay a lot of money never again with this company if you search good tool look for other tools

Stay away

2 days after placing the order and got no confirmation email checked spam junk promotions Texted on WhatsApp to cancel the order and replied that they will get back to me after 9 days due to their holiday Contacted PayPal to cancel the transaction Look somewhere else

Terrible service

Terrible service they ll take your money fast but you ll never receive it Tried to contact them through evey possible means but they are blanking me It doesn t matter where you buy it from xtool com or UK they are thieves Still not received my xtool d7w No refund nothing DO NOT BUY ANY XTOOL PRODUCTS After service and customer service is no existent

I PAID FOR THE D7W

I PAID FOR THE D7W NEVER RECEIVED IT NO REFUND JUST EXCUSES NO CUSTOMER SUPPORT I LOST MY MONEY THIS IS A COMPANY THAT SHOULD BE TAKEN OFF THE NET ILLEGAL DO NOT BUY ANY PRODUCTS FROM XTOOL

Think twice about buying the A30M

Think twice about buying the A30M It sounds great with free updates and extensive reset codes but in reality it doesn t deliver much I have a car sat outside suffering from a total loss of engine power and won t start It should be showing up DTCs diagnostic Trouble Codes all over the place but it doesn t appear to read any engine or fuel system data Instead I have a report saying my Driver s Door Module HVAC and Restraints module are fine etc So I contacted support XTOOL WON T SUPPORT ANY PRODUCTS BOUGHT ON AMAZON EBAY ALI EXPRESS even though they are approved resellers They will only support their own products if bought on their website Why let others sell your product if you won t support it Really poor

Exceptional Customer support Thank you Ellen and Chloe I had an issue with my D1Pro 20w laser

I had an issue with my D1Pro 20w laser I was so worried since I didn t start using it till some time later after purchasing it Ellen and Chloe were exceptionally great at troubleshooting my issues with my machine Although we were unsuccessful at getting all the issues resolved they offered to send me a new machine and return mine They really went above and beyond at helping me out I have never dealt with a company that is so loyal and dedicated to their customers as XTOOL support team is I would definitely recommend them Ellen even personally called me via FaceTime to see exactly what was going wrong I would give them more stars if I could Absolutely exceptional service I can not stress this enough No worries shopping with them really