Xtorm Reviews

Spammers

Order ok Never subscribed to any newsletter but they started spamming me with review requests and newsletters

Selling spoiled stuff

Bought a powerbank in their shop at Munich Airport While unpacking recognized that seal was broken power was on zero even package said precharged and torch was scratched Returned to shop and was told that they open boxes for charging before selling No refund Rip-off business Most buyers will realize if they re over the ocean Don t buy this crap

Horrible quality control and bad customer service

I have bought over 10 products from Xtorm Their cables are while expensive quite good The rest of their products and customer service leave much to be desired Problem 1 Defective iPhone AirPod charging station It made a low humming noise and only charged half the time After trouble shooting was replaced Problem 2 Defective foldable solar panel worked fine for 2 years only summer use then stopped charging Customer service said it was my fault because of a fold line How this happens with a travel foldable solar panel is beyond me Problem 3 Defective solar power bank XR203 First one did not charge in the sun Did multiple tests took photos and videos and sent xtorm Returned it and got a 2nd defective solar power bank Right out of the box it didn t charge in the sun Again with pictures and videos I returned to the company they didn t care This company has really gone down hill in terms of quality and customer service I ve posted positive reviews of their products on their website - they are still there The negative review of the solar power bank I have written 3 times and it is never approved They do not care about quality quality control or customer satisfaction All they care about is your money and their image Stay away You can buy better products for cheaper at other companies

i like the formfactor of their products

i like the formfactor of their products especially the international chargers but the quality it quite poor and both the cables they sell and the charger keep breaking

Professionalism respect for the customer

While Xtorm processed immediately an order that I placed the delivery of the item that I ordered was delayed on the carrier s Post NL responsibility After protracted delays by Post NL Xtorm refunded the item Full professionalism and respect for the customer and prompt replies to my communications to them Happy to do business with Xtorm

Great Support

I was helped to replace a defective unit after the warranty expiration Excellent customer support