Y1hockey Reviews

DO NOT BUY FROM HERE

DO NOT BUY FROM HERE After receiving a faulty stick Nicky Connell from Customer Services told us to return the damaged stick and they would pay for postage and packaging - 32 I have chased and chased and they have still not refunded me this and the new hockey stick is the poorest quality we have ever seen Be warned 5 emails later -still no response

NOT RECOMMENDED

Frustratingly slow - NOT RECOMMENDED Order placed 5 October and no sign of it being dispatched yet 16 November despite the order status saying it s been ready for at least a couple of weeks Received this by email from them today To give you an update on your order I am afraid that the logistics of bulk shipping orders and the required customs documents is causing us and our warehouse some issues and so this is taking some time to sort out Please rest assured that we are working hard to resolve this as soon as possible We cannot give an ETA as such at the moment as we aren t entirely sure why the consignment isn t being released but we are sending daily requests for updates on the situation so hopefully we will get this consignment released in the next week There is no phone number anywhere for the company and it looks like their logistics is a shambles

Terrible customer service

Terrible customer service There s no contact telephone number and they don t respond to emails unless totally bombarded I ordered a stick on 27th 18 days ago as a Christmas gift for my 10yr old son Order 40146 I ve asked repeatedly when we will receive it but still no stick So ignore the timeline given No one informs u of anything it s only because I ve tried every avenue possible that I eventually got a response from someone sensible thank you Jodie I m told I might get it by Weds next week

Choose a different manufacturer

Bought a 275 stick 8 months ago Cracked on the inside Contacted their customer service department- not interested Stay well away from sticks by this manufacturer

Persistently dreadful service

Club commissioned them over 2 seasons ago and they have so far been pretty horrendous Got the shirt colours wrong initially meaning no shirts for a full season while they went back to suppliers the sizing guides as mentioned in other reviews bear absolutely no resemblance to actual sizing stock control is the worst I have ever experienced in over 30 years of playing ordering kit customer service is slow unresponsive and absolutely no ownership taken and there is no contact number to seek urgent assistance when orders go wrong - which they do frequently judging by these reviews my own experiences so far and those of my fellow club members Then when they choose to use the undisputed worst courier in the history of mankind DHLecommerce check their reviews out Y1 s customer service just pretends to be doing something about the 4 missed delivery days and the so far 4x last-minute on-the-day rearrangements while actually doing nothing Apparently they were urgently checking DHL had the correct address and why they kept rearranging 3 days ago but I find out tonight that they still haven t contacted them So I m sat here hoping it s 5th time lucky tomorrow because Y1 just flat out refuse to do anything about it Not sure what the rest of their branded merchandise is like I refuse to try when the rest of the service is so appalling but I would strongly encourage all clubs to stay very clear of this business if consdering clubwear

Very poor service and customer service

Very poor service and customer service Delays and lack of communication

Top quality products

Top quality products sexy branding - making hockey cool again

Quick delivery good quality

Even on Black Friday super fast delivery - ordered it at 5pm on a Thu arrived at 9am on the Sat Really high quality profucts

Great customer service

Great customer service quick turnaround for a custom team order and good quality kit Have always enjoyed using their sticks too Would recommend