Yale Reviews

Absolutely useless support

Absolutely useless support They do not read answers asking the same things in every second email and when it comes for them to take responsibility they just changing the customer support agent and you start explaining everything from the scratch In the end they will tell you that they are not able to help you and you should take your lock to the store At some point I thought it s time to update to the new L3 version but ffs I will avoid buying something more from Yale For such a price one could get real support - not a fake one

I bought a Yale Assure Lock 2 Smart

I bought a Yale Assure Lock 2 Smart Lock from the USA Yale sell these through Amazon co uk to the UK After chopping up my door and installing the lock it turns out that the lock is unusable without the app Unfortunately the app is awful and they have multiple versions for different markets The UK version of the app Yale Home has the lock listed to add to your home as expected but attempting to add it causes a server error message to pop up not very useful After many hours of trying different ways of adding this lock to their UK app it turned out that the Assure Lock 2 actually isn t supported in the UK even though they will quite happily take your money for it along with as mentioned listing in the UK app to add Yale UK support pointed me to Yale USA for help so I contacted Yale USA who told me they can t support me and to talk to Yale UK All the while my door lock is useless and my home security vulnerable as you can t do anything with it until it s added in to their app Eventually I figured out that the USA app would probably work Yale Access and set about attempting to use that Yale have decided that even though it s exactly the same app as Yale Home that they would restrict anyone outside of the USA to be allowed to use it So many further hours lost but I managed to download an apk of Yale Access to finally be able to install it Hopefully this apk doesn t have any malware in it to infect my phone so much for security The lock is now up and running and I will have to manually update their app instead of using the Google Play store due to Yale choosing to restrict downloading it on Google Play Absolutely awful company and customer support please avoid supporting this company it s clear they re stuck in the old times and have no idea how to provide a modern product to their customers

Customer service is nonexistent

I have a faulty Yale intruder alarm system which Yale refuse to address They send you round the block Will only send pictures of instructions Beware and purchase from a reputable company if you need a system

Despite returning the unopened Conexis

Despite returning the unopened Conexis L2 box Yale is unwilling to issue a refund Initial setup issues led to delayed support prompting me to purchase an alternative from Amazon Upon its arrival I resolved the problem by replacing the drained lock batteries However upon returning the new lock I encountered poor customer service and management Unfortunately I cannot recommend Yale door locks based on this experience Improved customer support and a more flexible return policy would enhance the overall satisfaction of customers M Bond from customer service gets a 0 star for not following Yale return policy holding the new returned item and being so adamant

If i could give 0 stars

Have just moved into a house with a yale electronic lock however this morning it failed and i cannot open the door even with the key Rang for support just to try to unlock the door Surly woman was of no use whatsoever just kept saying if you have insurance contact them Quite the worst customer support Will never buy from these jokers again

Unfortunately unhelpful and waste of money for a senior

Didn t come to service a facility alarm I needed a Yale engineer as I had asked two local engineers to repair and both asked me to get back to Yale as still in warranty Feel vulnerable as Yale wouldn t attend Waste of money Communication was through email and troubleshooting links made no sense to me

Run for your life away from Yale

Run for your life away from Yale doorman There is no standard way to reset and each lock has a different method They do not make it easy at all to just get a simple video instruction on the model and you will have to guess what model you have or try to read the insane small print on the inside cover that overlaps with the logo There is no help and the bot is useless Basically customer service is at the very low end of horrible or not existing I spend an entire day searching calling and chatting to just reset my stupid lock RUN

Nightmare

Nightmare Door worked fine on L1 Told to upgrade the module ever since i ve done that it s never connected again Even paid the 150 for an installation engineer and he can t get the door to work now

Conexis L2 Smart lock jams and not working with Keycards and tags

I bought a Yale Conexis smart lock and regretted once fitted It constantly jams and hence can t get in the door Also I bought separate Yale smart tags and cards to allow relatives to use these don t work with the lock even though sold as such The support is pretty useless considering the purpose of the lock as main house entry device My advise would be to not buy this as not reliable and definitely doesn t work as described by Yale