Yamaha-motor Reviews

I agree with other customers here that

I agree with other customers here that their after sales service is extremely poor I have a brain tumour and require a hard copy manual of the engine I purchased With my condition and being a first time user I need to be 100 assured of the workings of the engine before venturing out to the sea

Appalling customer service

Appalling customer service I bought an engine two years ago that has had intermittent problems I have been extremely tolerant with repairs and a lack of use across two family holidays Since complaining to both the authorised Yamaha dealer Robin Curnow in Falmouth and to Yamaha Motor I have had extremely slow responses and zero response in the past three months despite three chaser e-mails to ask what is going on I will never buy Yamaha again and suggest that Yamaha review their dealership agreement with Robin Curnow who has been unhelpful and patronising

The absolute worst experience ever

The absolute worst experience ever I will never purchase another yamaha rubbish bike again I purchased a 2019 MT10 in April 2020 It recieved numerous warranty replacement parts fitted and at various times the bike was as much in the workshop as it was at my home But one of the items replaced was the switchgear Less than 12 months later the same problem happened again but this time the bike was out of warranty But yamaha accepted that this was clearly a faulty product and should be replaced Unfortunately they took advice from a dealership who hasn t set eyes on the bike in a long time for there advice on the condition of my bike My bike has fsh and unlike the dealership it s serviced when it should be Be wary there are better bikes and better customer service

fighting inside battles

fighting inside battles no more sry

Denied the possibility to extend the

Denied the possibility to extend the warranty based on the reason that I bought the bike in the UK and re-registered in Italy Because of that Yamaha Italia would not extend the warranty because they don t find my bike frame number in their system This is the second bike I bought and given the clients support will be the last one

Ridiculous customer service

Several attempts over more weeks to get in touch by phone with the the Danish branch of their customer service have resulted in nothing but an eery silence at the other end - it seems that the call is answered and a sound resembling human breathing is at the other end but otherwise complete silence Spooky Well at least one does not have to bother to consider buying a Yamaha product

I have experienced the worst Customer

I have experienced the worst Customer Services with Yamaha Motors that I ve ever known After buying a new MT09SP through an independent dealer who were awesome by the way I noticed a bubble in the paint on the tank I took to my dealer who spoke to Yamaha Europe who contested it and I was given a number of the Warranty department in the UK The first call the guy seemed pretty helpful and he was going to investigate and call me back This was early December 2023 Since then I ve rung 8 times and be promised someone would call me back contacted Support who have ignored me I ve even emailed the registered UK owner who also ignored me My only course of action now is to take legal action through the UK Small Claims court for a paint defect in a brand new motorbike If anyone is buying a motorbike expecting their warranty to be honoured or to be treated like a customer person buy a Honda

Abrupt Cancellation Notice and no Customer Support

On the 18th March 2024 I received an abrupt email from Yamaha Motor Europe NV that read Five weeks ago we contacted you to inform you that your MyYamaha account will be deactivated shortly if you do not take any action and that you will lose access to Digital service records and other information of your Yamaha product Quote contract documents E-Commerce order information Test ride bookings Your events Yamaha apps MyRide MyGarage With this email we would like to inform you that your account will be deactivated in 12 days A bit alarming as all my service records are digital no physical service book anymore I contacted Yamaha customer services explaining that they had NOT contacted me previously spam folder checked and that their email was a bit curt and abrupt A day later I got a holding email saying someone would contact me Nothing for over 2 weeks Then last night at 0100hrs 30th March I got an email stating that my complaint case would be closed in 4 days remember this is over the 4-day Easter bank holiday weekend if I didn t reply to the request for more information I never received any correspondence asking for more information and this was the first time I heard there was a case opened Again nothing in my Inbox nor spam folder Something very wrong with their methods of customer communications and their style of writing A very poor customer service experience Sort out your email mailing system please absolutely no record of the original email nor the complaint case email please and be consistent with your follow-up I d love to know if other MyYamaha account users have the same issue

If its not a scam

Update I received a refund Presumably not a scam just incompetent and lazy I ordered a 335 topbox for delivery in 3-5 days 10 days later - no product no communication After speaking on the phone to the help desk I got this reply - Thank you for contacting Yamaha motor UK I have forwarded your request directly to the responsible department Due to an increased volume of inquiries the processing time of the specialist department is currently difficult to calculate We therefore ask for your patience and understanding and apologize for this inconvenience A request for the for the senders name or an email address of the oh so busy specialist department has yielded nothing