Ybs Reviews

It was so nice to receive a call from Alex

It was so nice to receive a call from the local branch which I didn t expect as I had opened my ISA Online but it was so nice to feel that you were important and Alex was very helpful and welcoming Thank you

The staff are always welcoming and

The staff are always welcoming and friendly very knowledgeable on your products Every step was explained and all transactions were carried out without any problems

very welcoming

we are very happy with the way we are always greeted at yorkshire building at Kingston all the staff are very nice and they go out of there way to help you

Local support staff

Very good to have welcome phone call from local branch and prompt answer to phone query again from local staff This approach is very different to other organisations I ve dealt with recently that focus on on-line chat bot support and any phone helpline involved very long waits and finally being answered by staff who follow a script and often don t fully understand the nature of the query

Very helpful staff at St Neots Branch

Very helpful staff at St Neots Branch - sorted out my internet problems

Very user friendly application process

Very user friendly on line application Subsequent communications were timely and easy to follow A phone call from the manager of my local YBS branch was a nice touch

I prefer to speak to a person face to

I prefer to speak to a person face to face rather than go on line very impressed with the professional and knowledgeable lady very relaxed atmosphere good explaination

Easy online Set Up

Easy online process to set up my account Also received an unprompted follow up welcome call giving me some useful additional information about YBS

Pleasantly surprised to receive a

Pleasantly surprised to receive a welcome call from my local branch Excellent website and app

Great rates and excellent customer service

Easy to open an Isa online with great rates of interest and today received a welcome phone call Excellent customer service and there is a local branch too