Yesss Reviews

The service does not deserve even 1

Roaming in Milan not working no help from Yesss I am in Milan and calling any number in Milan prefix 39 02 is not working for me sounds like a busy sign no connection established I have a prepaid card calling numbers in other parts of Italy different prefix works Same problem with 2 different Yesss roaming partners

Fix your damn internet service

The service does not deserve even 1 star The connection is not good every day I have problems with the connection Recently I have received an offer for 200 minutes 200 SMS and 200 MB for 2 99 euro for 1 month I accepted it It was far from correct service They have stopped this 4 days earlier and I have used not more than 150 min I have controlled how long I speak and few SMS not to mention that all those things are if you use inland numbers even for the SMS-s Now I receive SMS that this package will be renewed every month and they will take money from my account This information that the 200 package is for more than one month was never mentioned before Now on the customer service telephone I have been told that this Package is not possible to discontinue with SMS but only I need to give the PUK-code conversation with the customer service assistant - did not said her name- on the 18 12 21 between 12 10 and 13 00 h - 2 conversations This is not the firs time I have been charged incorrectly This have been happened before with the offer for 3 euro gratis when you upload your account with certain money to certain date The customer service is just not functioning If you are lucky enough to connect with operator this is usually after you wait minimum 15 minutes on the phone and then they ask you for your PUK code which is personal information and shouldn t be on display for any conversation besides it is very unpractical to require this information for every little thing as for example I wanted to be transferred from the tariff 9 cent per minute to the current 3 99 cent per minute and it was impossible although I have told them my current PIN-code and this tariff 9 cent per minute was expired for more than few years Finally and surprisingly for me I am on the new tariff now There is not a normal e-mail given in the contact section As a summary bad quality of the telephone line zero customer service a lot of hidden expenses Do I have a reason to continue to be client of Yesss The only answer is NO

scammers

Fix your damn internet service No data works inside EEA countries

False advertisement slow internet

scammers Internet is not working in busy hours Every day The support is not existent

Now the worst provider

I changed my internet from HOT to Yesss because it offered 80 Mbps download speed for the same price Since I have max 11 Mbps Georg which also uses A1 network was way faster with 40 Mbps download limit

Very bad company

Since yesss became a daughter company of A1 slowly things changed to the worse and now it is one of the worst services to buy You get ripped off by automatic recharges of 5 of 1gb ndata which you can t turn off Getting your left over money costs fees which eat it up when changing your provider suddenly you are bound by a cancellation period and all that is written somewhere but nowhere when you buy the sim Just a conditions on our website Not transparent especially because the conditions are affecting negatively the customer The service doesn t work properly anyway hence why i changed after a short re-try I am in the middle of a metropol and there is sometimes no service The internet is so slow it s embarrassing Even a regular call is not stable sometimes and because there is no service people couldn t even reach me They promise things only with conditions which they claim are written somewhere but not transparent Topic internet they say it is up to a certain speed so they can offer whatever In my case it was under 50mbits sometimes and many times i only had an E or H connection Generally it was under 90mbits and spotty It s hidden fees blocked topped up money terrible service not transparent unfriendly customer service and all in all not worth your money Once they were good Now they are the worst I do not recommend them

Terrible customer support experience

Very bad company They hire only german speakers with 0 english and also very unpolite people If you pay for your credit to charge your phone number you pay but no credit credit is the air stupid company I will never recomand them Buy from others who treat you better

Also commenting on Yesss at I agree with Greg

OK as long as you don t need customer service Have been trying to reach someone for hours now after they sent me a text to call them for some issue paying my bill After waiting between 5 - 15 minutes on the line I m being transferred and hung up on This pattern repeats on every call I m doing Not sure how to reach them and sort my issue

The Yesss website does not allow you to

Also commenting on Yesss at obviously I concur with contributor Greg s important review and echo his most accurate assessment I have been using this service for years but it is all over now For me in my experience something nasty has happened to Yesss but relatively recently Yes you will want to trust this company because it is easy but you will discover that it deliberately or whomever wilfully could misappropriate your money Maybe it is a money e-scam that the non-robust systems cannot detect and therefore prevent such scams It could be a hacker-class entity that weak Yesss systems cannot deal with But money pre-loaded into your account may be at risk of theft I think that this development is quite new overall Also customer services may be being conducted by AI bots per email I was in communication with such an operative via email stretching over weeks it acted in a stable manner used near similar language across all of the communications duplicating info a lot and showing no human individuality - minor content acknowledgements but never actually fully realising what the issue really was i e potential fraud with money taken within the system and the system unable to report historic transactions - which is very odd for what should be a A1 supervised commercial enterprise What A1 will ultimately say about this will be most interesting to hear if it turns out to represent theft on a commercial scale This is the review and reflections merely of a customer Good luck to all and I hope that Yesss may build systems that can actually detect and trace payments of all kinds because evidence shows that this feature of their account management is quite absent Regards

Roaming doesn t work in any EU country

The Yesss website does not allow you to load a pay-as-you-go SIM card online Instead you have to go and buy a voucher in a shop which can be difficult The phone support is generally unhelpful I don t recommend this provider