Yililo Reviews

Not worth the shocking customer service

Worst customer service I have ever received - I honestly wouldn t bother I love their products but you don t receive them and they seriously don t know how to respond to problems

Scammers

Ordered a glass put the discount code I got for 10 off for first order - this didn t work Regardless I went to the next screen which showed me the glass I d put in my basket It said do you want to add this to your basket - which I thought odd so I clicked yes and the website checked itself out I think this is because I was logged into the shop app I then realised that they d added two glasses to the order Why would it ask if I wanted another glass before checkout So I was scammed into ordering two glasses I contacted them to cancel my order - they ignored me Then when they finally answered me they said they d refunded the order This is two weeks later and I still have no refund Do not use this company - they are scammers They have replied with inaccurate information belowYou attempted to place an order below the minimum amount required to qualify for a discount Despite being informed of this I WAS NOT INFORMED OF THIS - I have the transcript of the conversation you continued with the process and accidentally submitted your order I didn t accidentally submit the website forced the submit - no check your order before you check out - it went straight to check out Our upsell app commonly used in e-commerce then offered you a discount on an additional item which you chose to accept leading to the second glass being added to your order This is a trick - designed to make customers order more than they wanted and hope the hassle is too much in this case exactly that to bother with going through your awful customer services to redress this When you contacted us we did not ignore your request My initial contact was completely ignored and you know this is true You only responded the next day when I tried again We responded promptly the second time you did fully refunded your order immediately and informed you that the refund would take a few days to clear depending on your bank s processing times Two weeks and no refund Our system confirms that the refund was processed as promised Your claim of being scammed is unfounded Tricked into a second item no information as to what the initial discount covers not informed afterwards ignored on first attempt to address this If this isn t a scam then you need to wildly rethink your business practices I won t even go into the fact you take more than two weeks to dispatch items We acted in good faith throughout the entire process and it s disappointing to see a review that doesn t accurately reflect the situation It s disappointing to see a reply that lies and changes the facts so you don t look like you don t know what you re doing Reviews are intended to help businesses improve and inform other customers not to misrepresent facts Replies are meant to be apologetic accepting and offer goodwill Yours skews the truth Again don t deal with this company It s not worth it

Emailed countless times they ve not

Emailed countless times they ve not gotten back to me at all I ve ordered it s not come it s been well over a week now it s Christmas soon so I m panicking

Beautiful Rug Great Quality and super fast delivery

I had been searching for a rug for a few months and wanted something a bit different and unique My friend suggested this site and I purchased one of their leopard print rugs I was so impressed when it arrived it s so thick and plush and the colours are really vivid The customer service was great as well as I made a mistake with the size and colour when ordering and they changed it for me straight away All in all really pleased and will definitely be ordering from them again

Beautiful chopping board

Beautiful chopping board Did wait a few days for dispatch but this is understandable being a small business hand making each item Owner is lovely and replied to my messages when I asked about dispatch time etc would definitely order from here again

The cutest unique pieces LOVE

Absolutely LOVE this site such great clever unique pieces I ve never been one to follow the crowd I even picked up a super early Christmas present a turntable inspired chopping board for my vinyl mad Dad Got a discount on the glass chopping boards AND free delivery that arrived quickly Thank you Yilio Team I ll be ordering every single mug on the site in the course of the next month

Cutest mugs

I ve had the cutest mugs and chopping boards from Yililo and I adore them I would recommend this shop not just because they find the cutest homewares but also they make their own chopping boards which I love A great shop and an even greater shop owner

Love my glass chopping board

Love my glass chopping board Bright colours and amazing quality Really quick delivery

amazing quality with amazing prices

amazing quality with amazing prices will definitely be purchasing from them again love me some funky decordelivery was so fast too