Yoeleobike Reviews

WORST CUSTOMER SERVICE

WORST CUSTOMER SERVICE STILL NO SHIPMENT AFTER 1 MONTH WHY SELLING PRODUCTS IF NOT IN STOCK PLEASE REFUND ASAP

You ll never get your wheels

You ll never get your wheels if you order from these folks I waited 8 weeks 8 weeks of excuses each week They used the same excuse 3 times we saw some small defect on one of your wheels We can t ship them like that Then they offered me a discount if I would wait just a little longer Whe I finally demanded my money back they said sorry your wheels have shipped But guess what No tracking info Big surprise I contacted paypal and opened a case after which Yoeleo never responded I guess they failed to respond to paypal too because I got my money Don t waste your time The start of my season is ruined because I have no wheels to race on I ordered American made Do yourself a favor and do the same

BEWARE BEWARE

BEWARE BEWARE Mid February 2022 I ordered a carbon fibre wheelset costing almost au 2 000 It is now September 18 2022 and all I have received from Yoeleo is hollow promises - no wheels I have communicated by email Jasmin with Yoeleo on perhaps 3 occasions and received various excuses and promises of delivery in the near future Originally I partially blamed myself for the hold up since their internet site allows you to order a wheel setup which they do not supply However they excepted the order without question Subsequently with the assistance of emails the order was modified in a way that they apparently were able to fulfil However nothing was delivered Subsequent emails requesting updates on progress just brought promises of delivery in however many weeks and still no wheels Now to me au 2 000 is a far bit of money to lose but it is actually more like 4 500 since there are many other parts lying unused on my garage shelf which have been purchased to assemble by new bike Now China has a rather bad reputation in Australia and perhaps the actions of people such as Yoeleo are in part responsible Also these type of people also effect AliExpress where I have bought a number of carbon fibre Toseek branded minor parts and have always been happy with the quality although delivery times are not fast

These guys scammed me

These guys scammed me they say they have a warehouse in Canada but they are just a third party shipper from US You get large duty fees

Please don t by from yoeleo

Please Don t order from yoeleo they are a scam before placing my order I sent them an email asking where they would ship from yoeleo replied that they ship from Montreal and I m in Toronto I thought from Montreal to Toronto it would be fast so I placed an order for a set of track wheels as soon as I placed the order yoeleo asked for 20 days to ship the wheels I wasn t happy about that but I waited 2 month came and no sign of wheels I sent yoeleo an email asking about my order I asked when it would be shipped I got no answer from yoeleo I panicked called the bank and asked for my money back the bank put the money back in my account temporarily pending a dispute with yoeleo a month later I got an email from yoeleo saying they had just shipped the wheels from China they told me previously they would be shipping from Montreal now 3 month later yoeleo ship the wheel from China the wheels came via UPS and I refused the order the order went back to China and yoeleo still filed a dispute trying to get the money from the bank I still had to send all the emails to the bank the bank sent yoeleo packing what a bunch of crooks this yoeleo is

ATTENTION

ATTENTION Very very bad customer service I ordered a wheelset insaid NO DECALS On the 16th day i emailed them to get an update They said that my order NO DECAL satin black is an old style they can only do MARBLE finish The PROBLEM is if i didnt email them they will not let me know They waited for my email before letting me know What if i didsnt email them My wheels will be stuck there forever

Payed for a frame and not received anything

I ordered a frameset at yoeleogermany I payed directly via paypal thanks to that butI have not received the frame even months after Jasmine from Yoeleo just kept telling me the frame would be shipped the next day next week etc Unfortunately apart from these dubious delaying tactics nothing happened and I have to let Paypal take care of this case It s a shame really as the products look good online Apparently you should be careful where you order Should I ever receive my order I will of course update this review

No delivery delay provided for 6 weeks

No delivery delay provided for 6 weeks after purchase despite advertised delivey time of maximum 3 weeks Bogus shipping links provided when complaint filed with label creation date pre-dating purchase for example Quick e-mail response but no progress on order after 7 weeks Refund denied by company representative