Yogi-bare Reviews

It started out so well and ended well

I really have high hopes for this company and yet I find myself reluctantly having to write this review to warn others I received my yoga mat in quick time No problems with that however the box it came in was damaged as it s not really robust enough for the size of the mat And I should ve measured properly but the large mat although gorgeous is too big for the studio space so I sent it back You do have to jump through hoops to return You pay and its expensive to return such a heavy item So if you are buying from them make sure you are 100 sure you will keep it If there is any damage to the wrapping or box then they deduct money Bearing in mind the box was damaged when it arrived this seems a little unfair I did everything I was asked but I m told it hasn t arrived Before sending it back and on the basis that my original order arrived swiftly was a really lovely product and wanting to support the company I ordered a smaller yoga mat Yogi Bare now have nearly 200 of my money and I have tried to contact them again and received no reply My emails to them aren t sending when all others are fine Perhaps they ve blocked me I have proof of postage so if it genuinely hasn t arrived then I need to take it up with Royal Mail because its showing that it was delivered on 02 04 2024 I note that they haven t answered any other reviews on here which isn t a great sign I think they re probably a well meaning company Maybe it s hit and miss whether you have a good experience with them Please up your communication and processes so that people don t get frustrated and are forced to write a poor review I am more than happy to revisit this should the company make contact with me on a consistent level Latest I have received an email promising to look into it and to bare sic with them I have also received an email apologising to everyone who had pre-ordered with them that the mats had been held up in transit due to shipping issues I also work in retail so I know this can be a huge issue and I can understand that this has caused them a massive headache I m more than happy to accept this reasoning and grateful to be kept in the loop I am still concerned about the fact that my returned mat hasn t been found at the warehouse despite being delivered I have a feeling that consumer law is on my side but given their issues and the fact that they have stated that they ve been through a tough patch I remain concerned Latest 15 04 2024 I have received an email to let me know that my mat has been located at the warehouse and they have refunded me for what looks like the full amount I have therefore changed the rate to a 4 Latest 22 04 2024My replacement mat was delivered today and its lovely Its in a gorgeous bag and is of excellent quality I have managed to revise my rating from 2-5

Luvvvv my mat

I don t know how I managed before this I luuuvvvvv my mat Perfect in every way

Sad disappointed heartbroken

UPDATE Received a full refund including shipping Despite my issues this was resolved successfully Paid 6 pounds for express delivery nothing arrived for over a month after following up they said they were having supply issues but won t be able to refund me for express shipping Waited another 3 weeks for the mat The mat arrives wrapped in tissue paper with a sticker so it s impossible to see it without ripping the tissue paper to shreds But if you want to return the mat later you need to pay repackaging fee for repackaging the mat I consider this a scam really but they just say they re a small company and can t handle packaging and shipping The mat looks nothing like the product photos on the website The colour is different more mat and not as rich But the worst bit was the embossing which was just wonky sloppily made It looks like a mat you d get at Tesco s and not a premium product they re trying to be Really wanted to support them but now I m just disappointed with the quality and customer service What a shame

Always amazing customer service

Always amazing customer service Product arrives quickly in beautiful packaging The mats and accessories are such high quality and I will always buy my yoga mats from here Highly recommend

The best service and best quality mats

The best service and best quality mats

Fast shipping

Fast shipping Nice package

Really prompt delivery and amazing mat

Really prompt delivery and an incredible matI bought this to replace a battered old yogi bare mat that has seen me through several years and I am still so happy with yogi bare matsI practiced on it for the first time the other day in class and didn t slip at all in my down dogs

I love my pac-a-mat which is easy to

I love my pac-a-mat which is easy to fold and carry between classes The customer service was also amazing

Great quality products

Great quality products great customer service and quick and easy delivery