Yoikoto Reviews

Well well well this company av no

This was a nightmare start to finish I paid for the bike outright it took three days to come it says over night The bike turned up it had done 63 km then had a bad click when you pedaled as this was off a new bike I had to get my neighbour to wait in for it and took to days for collection I then had to email them every day about my refund when they said they had sent it in the end they sent they fast payment to me even though they said they had sent which was another lie in my experience I would avoid this shop as my bike broke straight away they lied about refund saying it was done and would take five days when they had not processed it at all and ended up doing a fast payment I stand by my word the bike was faulty and clicked when you pedaled never mind it was fine and was found not to be faulty watch the video shows is a complete lie these bikes are made of cheap parts example clicking when you pedal the forks shows signs of mist of oil which had to be be wiped and that bike was faulty and have the videos to show just more lies from this company but if you buy from them it will be at your own risk

Kristal E5 pro

Well well well this company av no manners what s so ever bough yoikoto Andes bike outright for 900 pounds told me bike takes loading weight of 20stone 127kilos when received says in manual 90kgs 14-2 stone big difference at to lose over half stone b4 could ride it Also second issue noticed that grommet is half hanging out which is meant to keep wire safe from connecting to sharper metal been emailing and ringing company and mainly speaking to employee an absolute night mare and most horriblest and rude person I av ever spoken to Also 3rd issue the crank on bike keeps clicking this as started doing this when only done 25km and when put into pedal assist 5 motor on back wheel gets alot louder told employee about this and just says pedals might be on wrong way round or its the gears this is not the case and bike is on a 2000mile or 12 month warranty which ever comes 1st I don t know why he why take back and sort problem out Ti me this company takes your money and basically if any problems they don t like to sort out and as for customer service it s the worst I av ever ever experienced to any body reading this message AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID I and now going to citizens advice to seek legal help and take them to court as well I bought this bike on trying to get my knee better as trouble walking and waiting for knee replacement also my friends are say let s go there in the van take bike back and let them see for themselves but truly honestly this company is awfulneed too get some manners

Electronics failed after 700 miles

The bike i brought a year ago is very different from the bike i have now If i knew now what the bike was going to be like i would never have brought it 1 They dont specify weight load on the website Only after 6 months did i realise i was over the expected weight load for this bike 2 The brakes were substandard for this bike Yes they did replace them but i have no end off trouble since I have since converted to hydraulic brakes 3 The rear wheel and spokes are substandard and not made to either carry my weight nor the motor ensconced in it I have gone through nearly a rear wheels worth of spokes trying to get it right 4 And the gears and derrialuer are off a substandard quality My derailleur has broken twice only to be told by customer services it was wear and tear 5 Dont buy a bike from them unless you have seen it in person and in the shop The only 2 things of quality about the bike are the box it came in and the bike cover Response from customer services is as expected Poor grammar and always blaming the cyclist and not the bicycle I wont be buying anything from you again as the aftercare service is terrible

Tried to contact the company twice

The electrics failed after 700 miles on my Yoikoto Yoizen rendering it useless I ve owned bikes all of my adult life and this is the first one to become unusable after just 700 miles two months out of warranty To put this into context the tyres have lasted longer than the electrics

Stock no spares and service terrible

Tried to contact the company twice about faults with the bike and also to ask for advice on spares etc still awaiting reply and am considering returning it Although they protest that they did reply to me it wasn t until I got on here The tone is also annoyed and I helpful Yes I bought from a different stockist It IS yoikoto bike that is falling apart and it is this that they don t seem very helpful with spare batteries advice is fine then online we don t sell them As for the broken part I asked for no reply to that bit of the email If they keep insisting I m being dishonest about this they can have screenshot of the emails they already have

Great Value excellent customer service

Great Value excellent customer service answered any questions

Excellent service from start to finish

Excellent service from start to finish and the bike is worth every penny many miles done now and everything good

Excellent value for money I have been

Excellent value for money I have been riding this e bike for three months and have rediscovered the joy of cycling

Very pleased with electric bike

Very pleased with electric bike It was a little delayed but that wasn t their fault and we were kept informed throughout Good price excellent spec and we would definitely get another if we needed two