Yorkvilles Reviews

I ordered an Oreo cake the cake

I ordered an Oreo cake and the cake arrived in a severely damaged condition likely due to mishandling during the delivery process The cake was placed inside a large carton for shipping However it appears that the packaging was insufficient to protect the cake during transit resulting in significant damage to the product such as frosting smearing all the Oreos fell off from the top I sent them a complaint email and they only replied after 3 days and their explanation was completely rubbish Never order from this company

It s a SCAM

It s a SCAM They have no means to confirm if the delivery attempt was made and they will keep asking you for delivery charges even though they tried delivering on the wrong address Their customer service is terrible and unresponsive Avoid this place You will regret it

Scam - Should of read the reviews

Should of read the reviews Didn t deliver the goods and told me to contact the delivery company directly I ve asked for a refund but the customer service is atrocious Avoid this at all costs How is this company not been shut down yet Fuming to say the least One way to disrupt my Christmas

Efficient sales but Rubbish in the execution of delivery

Disappointed to say the least - ordered in good time and paid for gifts promised for delivery BEFORE Xmas Eve After much to and fro and failed 4 non deliveries and B S about the customer being out Its now the 2nd of January and my sister who is a Spritely 89 years old is taking a special trip out of town to collect the Xmas gift herself Learnt my lesson do NOT use this company EVER AGAIN

Champagne hamper 50th birthday disappointment

I ordered a champagne hamper for my brothers 50th birthday upgraded with a few addons Due to some confusion it was delivered 4 days later even though I spoke with a customer service agent day before delivery Majority of items were substituted and they were not good substitutions albeit quite different to what should have been Very disappointed and on top of that the balloon was burst when it arrived Recieved a generic email when I sent email on quality of products for such a high cost The purchasing and sourcing team need to relook their substitutions Won t use again

HIGHLY EMBRASSED to almost tears

I was initially drawn to Yorkville by their seemingly attractive prices and the variety of gift baskets they offered on their website Without bothering to read any reviews I impulsively decided to place an order for a basket assuming that the quality would match the appealing presentation on their site However this decision turned out to be a horrible and heartbreaking mistake The contents were far from what I had expected based on the description and images online The basket was intended as a thank you gift for someone special who did a major favor for me but instead of delight it brought about a sense of major embarrassment and disappointment to me as the buyer The discrepancy between my expectations and reality was so stark that it almost brought me to tears The majority of the contents were completely different from why I ordered The cute basket that caught my eye - was even substituted Also the on-line basket was professionally put together there was nothing cute about the finished product that was received When I reached out to the company to express my dissatisfaction with the product their response only added to my dismay They nonchalantly mentioned that substitutions are not uncommon in their business While I understand that substitutions may sometimes be necessary due to stock availability shouldn t such replacements at least be of equal or better value It felt like a lack of consideration for customer satisfaction and a disregard for delivering on promises made through their marketing In conclusion my experience with Yorkville was nothing short of disheartening From the initial excitement about affordable prices and appealing baskets to the crushing disappointment upon receiving a subpar product this encounter left me deeply dissatisfied and regretful of not heeding cautionary reviews before making a purchase

Mother s Day order completely ruined

I put in an order for Mother s Day to be delivered to Texas The order arrived two days after Mother s Day The cake was dried up as were the flowers When I presented the photos to Yorkvilles they informed me that I could not get a refund as they cannot guarantee the quality of their deliveries if shipping takes more than one day It took SIX for the package to travel from California to Texas The Pony Express was faster They also fail to label their packages as PERISHABLE so that UPS knows there is a time limit on them Since they allow you to make these purchases KNOWING that they will be ruined upon arrival I would advise NOT using them They will simply take your money and deliver trash and then tell you it was your fault for not picking express delivery

Ordered a fruit basket--- Still hasnt

Ordered a fruit basket--- Still hasnt arrived 6 days later even though the web sight says 2 day delivery-- it finally arrived after 7 days some of the fruit already spoiled

TERRIBLE SCAM

Received a fruit basket 5 days late The box was water damaged and broken The grapes were moldy and liquidy and got all over everything Customer service refused to help