Yotel Reviews

Awful housekeeping manager and

Awful housekeeping manager and supervisors so abusive discriminative and they never hear workers problem specially the manager called Aga The hotel itself is a great place the girls working there as well manager Aga has her favourites group of people which are polish All of them and they are cover for her The rest of them are Latin girls who do not speak English and for that reason those supervisors and the manager abuse them with plenty of work and her people are always smoking and doing absolutely nothing outside

Stayed at Yotel Shoreditch

Stayed at Yotel Shoreditch The hotel charged us twice for our stay tried to tell me that the first charge was a hold and hadn t left my account - then when I proved with my bank statement that it had told me there was nothing they could do except leave a message for the booking team promising me I would be refunded the next working day I still have no refund and this happened a week ago tomorrow My emails are being ignored At this point they have straight up stolen our money

Yotel Shoreditch

When staying at the Yotel Shoreditch double check if the door to your room is working We ve discovered that our room didn t actually lock so anyone could ve waltzed in during the day or even when we were at sleep at night Raised the issue with staff who promised an immediate repair so we left our belongings in the room for the day When we returned in the evening the lock was still not repaired and a different member of staff shared that no maintenance ticket had been raised Customer service continues to ignore requests for a refund Ps the Yotel Shoreditch is not in Shoreditch but in Bethnal Green

Our whole floor smelt like weed the

Our whole floor smelt like weed the entire time we stayed here While we were staying there housekeeping took a blanket that was on the bed When we asked were it went we were not helped very well and told it was mistaked for sheets This would not have made sense why they would have changed our sheets on a random day and taken Our blanket that was on the bed

STAY AWAY

YOTEL Singapore Orchard RoadWORST experience ever Imagine staying in a room the size of a broom closet with the bathroom connected and only a glass wall between which does not reach floor to ceiling There s is NO ventilation at all So 3 people taking a shower and one doing number 2 on the toilet afterwards How do you think the room is like to sleep in Had to open the door to the hallway to breathe Staff too bad mam Nothing I can do I m just happy my asthma is well medicated

Absolute Scam

The price they advertise on their website is a scam Plain and simple Scam They give you the total and you agree to pay When you check in the total is an additional 40 a night They don t tell you this upon check in I found out when I checked my credit card balance I asked the girl at the front desk She told me it is the facility fee I asked why this wasn t disclosed on my total when I agreed to pay This was literally her answer The facility fees don t appear when you agree to pay because you haven t used the facilities yet We don t charge you for something you haven t used yet I hadn t used the room yet either but they gave me a price for that I was led to believe the price I agreed to pay WAS the Out the door price This fee is the exact same as a resort fee except REPUTABLE hotels disclose resort fees I m challenging the charges with my credit card company

Very poor directions provided

At Schipol airport Amsterdam Very poor directions provided Very difficult to find light switch in room and no description provided Shoebox size which is OK but don t use if even remotely claustrophobic

Yotel Fire Alarm 5 May

Yotel - New York Times Sq Fire Alarm 5 th May - Just had a fire alarm at the hotel Luckily false alarm - be aware though - Management had NO idea what to do - there was NO IDENTIFIABLE VISIBLE Tabard etc Fire Officer in charge absolute APPALLING An employee in a black T shirt could be heard saying The lifts dont work NYFD need to have a STIFF chat with Hotel Management to get there act together - COMMAND CONTROL COMMUNICATION before a major incident occurs - if you value your life and go to the Yotel make sure you are on the ground floor