Youbroadband Reviews

This is the worst

Worst service I have ever been received in my life

Pathetic customer service

This is the worst horrible and total waste of time After sales services is totally worst The customer support is not supportive at all I am taking follow up on my connect of 100MBPS to which they are providing only 30MBPS speed I have been requesting customer support to send someone to get this checked but they are not able to send anyone since 45days The worst service i have ever received and so i wanted to share this to you guys DO NOT THINK OF TAKING THEIR CONNECTION IN FUTURE INSTEAD YOU CAN PREFER AIRTEL

Never ever try purchasing You

We have an account with You Broadband since 2018 The quality of the internet connection has always been average with the connection dropping frequently Our connection is activated as required based on our travel This time we activated the connection on Saturday 2nd September but found that there is water coming through the external cable which is not working as a result They took 2 days to send someone to check the cable They confirmed that the cable needed changing in that visit and raised a request at the same time on 4th September It is now 14th September and it is still not fixed I have called them over and over again - our contact Mr Kazhi customer care center area in charge Mr Kokade another contact given for the area Mr More Mr Pramod and so on I have gone to their office in person I have been told that it has been escalated to the manager TWICE They have all lied to me over and over again saying it will be fixed that day in the next half hour hour etc We have heard them complaining in the background saying they have only renewed for a month and the cable has to be changed Their infrastructure has failed and they have treated us very badly to simply replace one cable coming into the router Do not take their connection Their staff is under trained and uninformed Their customer service is non-existent They will take your money and give zero service Half the month has gone without my getting a single second s connection And the clock has started so I have to APPLY FOR SERVICE CREDIT to get back the 15 days that I have lost Avoid avoid avoid

Very bad service

Never ever try purchasing You Broadband Everyday internet is down and customer service agents are so rude When you say and ask for information on why internet is down they say We can t do anything internet is down from main line

Absolutely avoid You Broadband they hold up your cash

Very bad service I asked for refund but still not getting even on mail they said 45 days Very bad executive also Not recommended to any one

Till now I m using you brodband form last 2 yr I can say one of the worst service provider and everyday internet connectivity lost not recommended to any one please try to use another brodband

I reached out to a You Broadband sales representative last week for a broadband plan Since the company s website wasn t accepting payments he requested that I transfer the payment to his personal account which I did He handled the registration internally However a few days later I discovered that You Broadband doesn t provide service in my area Shukrawar Peth Pune I contacted the sales representative to request a refund but he promptly directed me to contact support stating that it would take two months to process Unfortunately You Broadband s support appears to be non-existent with fake refund forms on their website I requested him to sort it internally as he did with the registration but the response was pretty rude This situation seems to be a case of sales fraud with You Broadband representatives possibly manipulating their targets by selling plans to areas they don t serve It also appears to be a way for the company to withhold funds I strongly advise others to avoid You Broadband at all costs in Pune You Broadband Sales rep- Pratik - 91 89833 32709

Following up on my previous review

Too negative review

Month 3 update on the refund-

Following up on my previous review they still haven t refunded my money for non connection They assured me it will be refunded in 45 days and we are way past that The agents are clueless and the customer care is non existent I am now forced to take Police action as they refuse to give me any clear details about the refund Absolutely avoid this nightmare