Yowsurf Reviews

Full of unexpected costs and deceitful advertising

The whole process was painful and full of undisclosed costs I bought skateboard for 215 they advertised the price in subject to import duties but failed to mention that they had reduced the advertised price by 21 to remove EU VAT and not accounted for 20 of UK VAT - which made the board look to be advertised a little cheaper than elsewhere as you might expect purchasing direct from a supplier but when you add up all of the tariffs and charges you later get stung with it turned out to be a bad deal Once the order was made the shipment was put through DHL with a 15 charge for delivery Only after the goods have entered the UK did I get a notice that i had to pay import charges Now there are no import charges on a skateboard they were referring to VAT which they knew about when I placed the order They served a value notice for the board which was higher that its actual value so they inflated the VAT I had to pay I should have paid 42 VAT and they charged me approx 49 They also charged 11 50 in brokerage fees for the privilege I couldn t return the goods as they had already entered the UK and the import duty had been incurred A 215 board ended up costing approx 275 once all was said and done and I couldn t even choose to give it back once the costs were known At checkout they know how much VAT is due because they know what the value of the goods are and VAT is 20 They know what their import brokerage fees are too but they refuse to tell you and stick you with a bill when it s too late to refuse Would not use again If other importers know their costs at checkout this company can too