Yoxall Windows - Windows, Doors, Conservatories and Porches
Based on authentic user experiences
Anonymous
6734 reviews
N/A
9 months ago
Poor work unresponsive when contacted and very unprofessional
Dan and colleagues all seemed really nice and I was happy to choose them for our windows What a mistake that was The windows have not been sealed properly we ve had a professional come and look at them we have had damp the seals are now going black and our guarantee has never been sent out We paid cash for the windows and they were quick enough to take the money but 5 months down the line Nothing been done Dan ignores most of my messages and phone calls and if he does reply he does follow through to actually sort the problem out This all started not even a month after we had them done We are now going to Fensa to get the problem sorted once and for all After going to Fensa we found out we would have to pay 1500 to get the windows inspected so we decided to get another professional window company out who checked out that the window and we found out they had not sealed under the window sills outside at all And they had not sealed them on the inside between the brick and the window to prevent any moisture getting through No damp was every in the house before the windows were fitted by yoxell windows and the previous windows were extremely old They also never repeatedly told us anything as they never answered or replied to any messages or phone calls we made
Linda Burrows
6734 reviews
N/A
9 months ago
Very disappointed was great when Dan
Very disappointed was great when Dan first came out and gave quote and confirmed go ahead but then there was lack of communication about when the work would start failed to respond to telephone calls texts or emails wasted over 2 months of our time Didn t do any work because you didn t respond to us even though we called emailed and texted wasted our time thought you must have ceased trading
Robert Faulkner
6734 reviews
N/A
9 months ago
bad customer service
We had all new windows and doors fitted just before the first lockdown Dans work was very good initially but then he had two men finish the work off and it wasn t the same standard for 18months now we have tried to contact Dan and he will not return our calls I have lost count how many times and different ways I tried to contact him One of the windows has condensation inside Eventually my other half got to speak to him and Dan said he would arrange for the manufactures to replace it this was 6 months ago at least Just dont except any warranty for later on if you use this company
Pat Chrisfield
6734 reviews
N/A
9 months ago
One star is too much credit if I could
One star is too much credit if I could put 0 stars I would Best to avoid this company at all costs Awful customer service from start to finish Lots of empty promises from Dan and Gaz but never followed through said they would come out but never tured up on numberous occasions We had windows fitted on a new build and had nothing but problems from beginning to end terrible cominication through out The windows on the rear sun room kitchen that were fitted are badly scratched and Dan has been ignoring our calls and messages Terrible experience all round best to avoid
Dom
6734 reviews
N/A
9 months ago
Shameful No after sales service Will not honour warranty
After Dan fitted windows throughout our property we had problems Some seals gone some fittings not working properly lack of insulation Dan keeps saying he ll sort out issues but never does He will not honour warranty Shameful Awful
Mrs Jackie Warner
6734 reviews
N/A
9 months ago
I had a flat roof completely replaced
I had a flat roof completely replaced all look at until it rained now it leaks and Dan will not reply to any messages phone calls or email No after sales service at all Shocking customer service
Richard Bevan
6734 reviews
N/A
9 months ago
New house front rear doors
Yoxall Windows have done a great job of fitting front rear doors to our house The work is first class and done with minimum mess and issue A big thank you to Dan for a great job at a great price Thanks
Dee Ord
6734 reviews
N/A
9 months ago
We just had our windows done by to
We just had our windows done by to yoxall windows Dan was amazing to deal with and his lads are a credit to him amazing workmanship highly recommend dan and his team
Mr J
6734 reviews
N/A
9 months ago
Dan did our front door soffits
Dan did our front door soffits First class workman ship highly recommended first class workman ship Excellent prices plus a nice Guy
Nicola Higgins
6734 reviews
N/A
9 months ago
Many thanks Yoxall Windows
I can t thank Dan enough for the lovely composite front door we had fitted by him It looks great and has transformed the look of our home He turned up at the time he said he would a rarity these days I find Also he left everywhere clean and tidy and a very neat job well done I would recommend yoxall windows I shall certainly use them again in the future