Zak-learning Reviews

Top class support

I had real problems attempting to install new software Fabian was very kind courteous and respectful I was not well when I tried to do this and eventually I gave up Fabian was ready with the next tier of support An absolute treasure and credit to Zac Learning

I had an issue downloading a Mirooffice

I had an issue downloading a Mirooffice product purchased through living social I had e-mail conversations trying to solve the problem but was not successful Fabian rang me from Zak Learning and he resolved all my issues and got me up and working a most pleasant person thank you Fabian I appreciate what you did for me

Microsoft Office home and student

Had Microsoft Office home and student off them had trouble with activation emailed them last night they emailed me back this morning with the solution turns out it was my fault problem solved activation complete Happy bunny Excellent service

Excellent customer service

Excellent customer service Very polite patience I got a call from Zak after I called the office before opening hours Spoke to a nice lady who was not sure about the installation of software I bought for Mac Was offered another call back the same day I asked for ax call back next day which they did When I got a bit flustered the gentlemen from Zak showed a lot of patience Everything got sorted I highly recommend this company

Purchase of Office 19 Professional

I purchased Office 19 Professional from Zak Learning ad was amazed at how good the customer support was Before I made the purchase I called Fabian at least five times to make sure what I was buying met my needs I was having difficulty with the installation and Fabian took my laptop remotely and sorted it all out Thank you Fabian you are a star

I bought a Microsoft program and could

I bought a Microsoft program and could not activate it so I emailed and called the ZAK Learning number for advice Fabian replied with guidance and also answered my call helping me step-by-step to activate it Thank you Fabian

I mistakenly purchased a license which was not compatible with my operating system

I mistakenly purchased an incompatible office suite for my laptop so I contacted the support team Fabian was the person who got back to me and they could not have been more helpful They sorted the whole issue and was extremely pleasant throughout The package is great value and their customer support is second to none

Helpful Friendly Resolved My Issue

Due to a glitch with my Microsoft account I had issues installing MS Office on my laptop I called Zak Learning and Kelly answered in 2 rings and was really helpful Unfortunately the standard trouble shooting did not resolve my issue so Kelly arranged a call back from Fabian the Mac expert My issue was passed on clearly by Kelly so Fabian called with proposed solutions such a lovely change from the normal I ll put you through which normally mean you have to repeat yourself Fabian was excellent giving me clear instructions on how to potentially solve the issue and despite not being easy I repeat Microsoft problem absolutely no-fault of Zak he was patient and friendly throughout My issue as now been resolved and I d not hesitate to recommend or use Zak Learning again bravo top service

A bit fidly but worked in the end

Initially found the first key didn t work but Kelly and fabian responded quickly to my email They sent me a new product key and further instructions and with some time and help from a friend I have managed to activated my Microsoft Office Bit if a fidly process but worked so would recommend