Zalando-lounge Reviews

IMPORTANT PAY ATTENTION

IMPORTANT PAY ATTENTION I was supposed to receive yesterday my order from Zalando lounge to my shipping address at the end it was delivered to another address which has NO RELATION WITH ME 2 After making a claim on the phone I checked my zalando lounge application and I found that 14 different people with the same family name and the same address were added to my account I have never added those people and I don t have any idea who are they and how it was added 3 I am totally convinced that my Zalando lounge account has been hacked If this kind of matter happened with Zalando lounge application it means that the security of their system application is weak and they need to find the weaknesses they have in their application system that compromises customers personal data and transactions THIS IS NOT ACCEPTABLE 4 When I called a second time the customer service they hang up on me first And when I recalled them for a second time the person who was on the call was absolutely unhelpful I was repeating my name and security questions many times That was totally disappointing from Zalando lounge 5 THIS SITUATION IS ABSOLUTELY ABNORMAL

Complete scam of a delivery refused to let me pick it up

I ordered a black friday deal for Christmas for someone and put in all the details However they messed up the details and I never got a confirmation email nor did they put my name on the package only my initials I had to contact them multiple times to find out where to pick it up only to find out they refuse to let me pick it up because it only says my initials on it and they cannot change it nor can they deliver it to my home adress written on it or do anything for that matter for a mess up on their part So they say it will be returned back to them within a month and not sent out again complete scam Absolutely worthless service and not willing to take any accountability It also doesn t make sense why they d send the package out without my full name on it if they knew I wouldn t be able to pick it up Would not recommend anyone to buy their products

This is a frustrating experience with Zalando Lounge

This is a frustrating experience First I cancelled a smaller order because I needed to add stuff Day 3 no refund Then I gave another order 3 times more worthy than of the first smaller one While paying the app charged me twice and I saw that it created a duplicate order I said ok breathe this is software written by humans and there can be bugs although it is a really important one about payment Anyways I canceled the duplicate order created by the app and started to wait for the delivery and refunds from 2 previously canceled orders Today morning I checked the app to see the delivery status and at this point I have very little trust left to the app to be honest And you know what I am correct I saw that my main order was canceled It was full of birthday 19th of December christmas gifts I contacted to the customer service which is the only fast service they have and I am told that it was canceled by the seller This is so strange and probably a lie because my order was formed of multiple items from multiple sellers Also I can still see nearly all of the items I purchased on your website so what is the purpose of this lie I have no clue if my order canceled by the seller s because Zalando Lounge didn t send any information e-mail update anything So one day you are waiting for your delivery Next day you see that it was canceled without any update if you check the app The best part is l m without gifts and money Send me back my money people 652 7 EUR so I can buy gifts from other reliable platforms

Selling second hand goods as new Total Scam

NO star received the same defected goods second hand for TWICE I bought a pair sunglasses from Zalandolounge which is full of scratches as used ones returned it back A couple of months later same style is available again I ordered again as I do like the model and thought they must have dispose the defected goods so it must be good this time guess what exactly the same one Unbelievable There is NO quality control at all

Very bad experience and no

Very bad experience and no explanations I suspect that some products are fake ones- and not original as they state Be careful I have ordered an expensive watch with 2 years of guarantee The watch has fallen from approx 60 cm on the soft floor and the glass broke It is not part of guarantee as this is our fault Ofcourse it is very easy that a watch can slip but a good watch should never break falling down from 60 cm even with cheapest brands Do not buy electronics there

It s fake

It s fake they don t refund money for goods they don t answer messages be careful

1 Star is too much for this site Worst

1 Star is too much for this site Worst shipping experience waited 2 weeks just to get my address wrong and after many calls to send the package to another address they just returned it

False confirmation of returned items at zalando-lounge nl

I received a confirmation from Zalando Lounge team about my 9 returned items Two most expensive items were missing on the returned list Normally I never check because I trust Zalando but this time the cheating happened at Zalando-lounge nl I would reluctant to buy from them because it caused me an administrative headache Now that I have to check whether I will get a correct refund or not

The worst customer service ever

The worst customer service ever My order did not check out and they ask me number order not even read the mail correctly I have also a voucher of 20 I contacted them to inform and nicely ask for a solution They tell me they can only give 15 and they gave me a voucher completely fake Then I just lost time with this incidence Incompetent service not solution provide only losing time I FINALLY HAD TO CANCEL THE ORDER Really disappointed and frustred If you have a problem be sure they can not solve or they don t mind really bad customer service management in this company