Zales Reviews

The sales woman is very unprofessional

The sales woman is very unprofessional she was in the middle of helping me then she decided to take a phone call for like 15 mins I ended up walking over to Roger s and Hollands jewelry store across from them to have my other piece of jewelry checked that I purchased from the last time I was at sales and had a bad experience I have purchased the majority of my jewelry from the Davenport store before they closed it was a wonderful experience there Now it s a terrible experience no apologies and it just felt like I was an inconvenience I would get a better sales person who enjoys their job

I wish I could give Zales a zero

I wish I could give Zales a zero The District manager and store manager are useless I spent a lot of money at this store I went to customer service for help no issues with them to return something outside the return window It stayed at the level of the District manager for months Then they said it was way too far out of the window to do the return YES because it took them forever to help me They said my only option is to do another trade up OH of COURSE More money in their pocket In the meantime the rings I love from Kays have to go back because they won t work with me They are sister companies there is no excuse for this We had medical issues going on with some of our relatives which is why it went outside the return window It was by 1 week

Bab business and they don t treat customers Fair they re a rip off they don t stand on their word or business

Zales and community Bank deserves a zero Zales sold me a gold chain worth 4 800 had it less than 3 months and started noticing gold flakes on my neck set the chain down on a jury Rag and gold flakes kept falling off I have video and proof they let me return it didn t take my balance back to the balance the card is supposed to set at and now do not want to pay me my money for making the payments towards the chain with the flaking gold Smalls claim court here I come this about to be funny they re a rip off Stay away from Zales people I have a live video of the go falling off when I put the chain on the rag Tiktok is waiting Video Coming soon

Totally agree that Zales is a rip off

Totally agree that Zales is a rip off and they re not honest about charges Stay away from this organization

BUYER BEWARE

BUYER BEWARE if you buy any jewelry with stones they are not covered under warranty I bought a beautiful ring from Zales last year It is London blue topaz and diamonds I went in for my inspection and they told me two of the topazes were scratched on the galley I told them I would like to send it off to be repaired and they told me only the diamonds would be covered under the warranty but not the topazes I was like what This was not disclosed when I purchased the ring I am very disappointed and was told I could trade it in but I would have to purchase double what I bought it for I want to return the ring and get another ring but I am not willing to upgrade double of what i paid for I would like corporate to contact me for a resolution These things need to be disclosed before purchasing

Lifetime warranty is BS

Unbelievable We purchased a very pricey ring in October 1923 In August 2024 one of the stones fell out They make a big thing about the lifetime warranty when you buy it Pointing out that it should anything be chipped or broken or if one of the stones is lost just bring it back in for replacement I heard that over and over So of course we call and we are told it s not covered Why It s in the fine print in order for you to maintain the warranty which was never pointed out to us you need to bring in your jewelry for an inspection every six months Really If you were jewelry is that good why not just cover it If the stone hasn t fallen out yet what are you going to see And who in their right mind brings their jewelry in every six months Who has the time for that nonsense I d like to know how many people ever do that So this is just a veiled way for them to not cover what they say they will cover Oh you didn t bring it in every six months Give me a break Never again Absolutely ridiculous

The way they treated me

The way they treated me By far the absolute worst they degraded me when I went to get a return is crazy horrible you will have to chase them down for your money dont waste a dollar here the amount of stressed caused makes me want to sue them and probably will have to

Zales stole my diamond

Zales committed fraud against me and did a bait and switch with my diamond My husband originally bought my 1 carat engagement diamond in 2006 from Zales In 2012 he bought me a 1 carat diamond that went into a pendant from Zales In February 2023 we were upgrading my 1 carat diamond to a 2-carat diamond We purchased the 2-carat diamond from Zales and traded my 1 carat diamond that was in my pendant also bought from Zales The 1 carat that was in my original engagement ring was not being traded in it was to be put into my pendant and the one in the pendant was to be taken out and traded in I have documentation that shows the one in the pendant was being traded in We gave Zales at 1101 Melbourne Rd Ste 3041 Hurst TX 76053 my 1 carot engagement ring the 1 carat pendant and then they had the 2 carat diamond they were putting into my original engagement ring setting All 3 of these diamonds were sent off to their jeweler Zales had 2 rings and a pendant necklace We were to get back the 2-carat engagement ring that the diamond was now in my original setting and a pendant with my diamond that was in my original engagement ring from 2006 We just discovered on September 23 2024 that they stole my original engagement diamond from 2006 that was not being traded in and left the diamond that we were trading in in my pendant We have to take all of my jewelry in twice a year to get inspected to keep the warranty valid Zales has done 3 inspections since this all transpired in February of 2023 and have signed off on a diamond bond inspection for a diamond that is not in the ring this is fraud and breach of contract The store manager Bridgett Barnardo at the 1101 Melbourne Rd Ste 3041 Hurst TX 76053 store confirmed on 9 27 24 that the diamond I am suppose to have in my ring the diamond that was purchased in 2006 is not in the pendant she looked at the physical diamond in the store and the paperwork Bridgett Barnardo the store manager at 1101 Melbourne Rd Ste 3041 Hurst TX 76053 then called Sherri who wouldn t give her last name who we have been dealing with at their corporate office on 9 27 and confirmed to her that the wrong diamond is in the ring that should be on a recorded line They just keep telling us they need to do more research This store did a bait and switch took my better-quality diamond that I never authorized them to take and left the less quality diamond that was already in the pendant that was signed off on to trade in Zales has been committing fraud for the last 18 months We were not aware that this had happened until the pendant needed repaired in September of 2024 and they turned the diamond in the pendant to be able to see the GSI number and we were informed on 9 23 24 that the diamond that was in my pendant was the wrong diamond the diamond that was in my pendant is the one that we agreed to trade in

Absolutely no customer service

I Ordered a necklace to give my wife for Christmas that was supposed to be delivered December 17 2024 It s now the December 18 and it hasn t even shipped yet Reached out to customer care live chat Which was absolutely no help informed me that they would have the e-Commerce department email me Once they investigate the problem in which I was never informed as what was the problem Tried calling customer care and remained on hold for almost an hour so I reached out by live chat again later in the evening and was informed there was no one to talk to and that it could take 10 to 14 business days for them to look at it with Absolutely no concern that this is a Christmas gift and they dropped the ball and offered no resolution or effort to make it right So DO NOT spend your money with this company Because once they collect payment they are no longer concerned with you