Zanda-fashion Reviews

Terrible product

Terrible service terrible product never again

Very Cheap quality

Very Cheap quality - long delivery time and very expensive to resend

Dont buy here

I recently bought a jacket and unfortunately I m completely dissatisfied with this purchase It started with the delivery which took an incredibly long time because the jacket was shipped from China When the jacket finally arrived the quality was absolutely terrible The material felt cheap and the stitching was poorly done This was not like what I expected based on the description and photos on the website The returningprocess is extremely complicated and required a lot of time and effort On top of that I had to pay 30 just to send it back This is simply unacceptable especially given the poor quality of the product Lastly the customer service was extremely disappointing The responses seemed AI-generated and provided no real help It felt like talking to a wall because you don t get any clear answers or solutions I strongly advise against shopping here and will never order from this store again

bad quality

bad quality

Terrible Refund Policy and Customer Service

Terrible Refund Policy and Customer ServiceI had an incredibly disappointing experience with Zanda I returned items that were of unacceptable quality following all their instructions precisely only to be informed later that they cannot process a refund because of technical system limitations after 180 days This delay was caused by their own return process including courier and customs issues none of which were within my control Even worse I contacted their customer service multiple times during the return process to address this matter and was never informed of any time limits for refunds Had this been communicated earlier I could have made alternative arrangements Instead they conveniently blame their own policies and systems refusing to take responsibility for the inconvenience they caused Offering a store credit is not an acceptable substitute for a refund I am entitled to Their lack of transparency accountability and customer care is appalling I would strongly advise others to avoid shopping with Zanda unless you are prepared to deal with a similar headache

Dont let them fool you

I bought a discount winterjacket with the name Hugo associating with Hugo Boss Perfect photography felt like a value for money deal for 59 00 I checked the return policy and was reassured that I could return the jacket if it wasn t ok From that moment on everything went wrong After waiting for more than 3 weeks the package litteraly was on the doorstep without any notice from the so-called courier The jacket was shipped from China Much to my regret the quality was way below standard The material felt cheap and was not like what I expected based on the description Hugo and photos on the website The returningprocess prooved extremely complicated and required a lot of time and effort On top of that I had to pay 23 00 just to send it back to CHINA 3 weeks after returning the package I was finally informed that the customer service department what s in a name were going to redeem the purchase price to my bank account I strongly advise against shopping here and will never order from this store again I assume what they do is legal and legitimate but this is on the edge of what is called cheating and swindling

FAKE - nicht bestellen

FAKE - do not order Don t be as stupid as I was and don t fall for this FAKE store it looks reputable but it s not At the beginning there is even a support answer but that stops And you don t get your order I have now waited 2 months

Very good

Very good super

Excellent customer service

Excellent customer service At first there was a misunderstanding about the address by the courier but Zanda took care of getting back the package resent to me most efficiently