Zanelo-melbourne Reviews

Fraudulent bad quality

They are the same as jane Sydney you do not get what you order a disgrace it just comes from China then you have to fight tooth and nail to get refund

Terrible customer service

I ordered the Delia-Elegant Dress in M 10 I usually wear a size 34A bust and size 9 pants clothes The bust of the dress fit perfectly but I could have fit an extra pair of hips in the lower part of the dress I ordered a size 8 Gabriela Sandal The shoe fit perfectly but the strap behind the heel was too short pushing my toes over the raised edge of the front I contacted customer service and explained all this to them they do offer a 30-day money-back guarantee on their website after all Ranch Saman offered me items in alternative sizes plus I had to pay the 9 shipping I responded with an email that alternative sizing would not fix the problem and that I would prefer my money back but I haven t heard back from anyone after several attempts It is now well after the 30-day money-back guarantee with no contact from them

Do NOT buy anything online from this

Do NOT buy anything online from this business I followed their returns policy and am still waiting four months later for my refund So frustrating and disappointing

Poor quanlity long delivery time

The shirt I purchased took 5 weeks to arrive I had to follow up the order twice The shirt was eventually shipped from China not a shop in Melbourne The end result was a poor quanlity over priced product with a long delivery time DO NOT give this company your money

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY Ordered a dress which took weeks to arrive didn t know it was coming from China Upon arriving the dress is nothing like the picture on their website After numerous emails I eventually received a return address but had to pay over 25 to return the dress It has been over 3 months and no contact at all They are no longer returning my emails

DO NOT BUY from Zanelo

DO NOT BUY from Zanelo Melb They are total scammers I paid 270 for a dress and jacket and what I received was not what was advertised eg leather jacket was made of cheap plastic I then contacted Zanelo by email and finally received a reply to return the items to their address in China in accordance with their returns policy for a full refund I paid another 67 postage to return the items to them and after countless emails their reply was that the items are held up in customs and I can pay more to release from customs You ve got to be joking These people should be ashamed of themselves as they are absolute scammers I ve never received a refund and wasted so much money and time

DON T BUY FROM THIS COMPANY

DON T BUY FROM THIS COMPANY SCAMMERS - you will not receive your refund even if it is within the 30-day money back period I have spent months and months emailing customer service for my refund I received one email providing a return address in CHINA for the refund I paid my return postage which was expensive provided a tracking number and never heard a thing after that I wonder if anyone has ever received a refund from them

Fantastic Clothing and Great Service at Zanelo Melbourne

I recently ordered from Zanelo Melbourne and was thoroughly impressed The clothing is of exceptional quality with great attention to detail and high-quality materials The styles are trendy and versatile perfect for any occasion The customer service was outstanding The team was responsive and helpful making the ordering process smooth My order arrived promptly and in perfect condition showing their commitment to customer satisfaction Overall I highly recommend Zanelo Melbourne for stylish high-quality clothing and excellent service I ll definitely be shopping here again