Zangra Reviews

Zero stars my God they deserve it

Zero stars my God they deserve it Our package was shipped and lost They hide behind a cloud of a website with no one to talk too no tracking no follow up no nothing Its so bad our order never arrived To this day nothing Z A N G R A F U

Never again

Never again Firstly the packaging for the Lamps were unacceptable and 2 of the 4 Lamps came delivered broken The big box was half empty giving way too much room for everything to move around and collide with each other The Shades themselves were packed in thin paper just 1 layer I m really suprised that the other two somehow survived Secondly like it would be normal and probably it is some Insurance scheme they said sure we send you replacements as the fault lies by the deliverer not true the problem The replacement arrives at the Billing address in Germany and not at the Delivery address in Estonia After that point no reply from Zangra to any of the emails Not acceptable Third The quality of the shades is so bad that even-though all of them were the same 2 of the 4 didn t fit a standard bulb through the opening Please buy somewhere else and save yourself the trouble

Absurdly high shipping costs not revealed until the last minute of an extraordiarily long process

I must have spent 15 minutes going from screen to screen filling in fields on their website creating an account etc before they finally told me that shipping my single 10 plate to Manchester was going to cost around 14

Extremely disappointing customer service

Very disappointing customer service I purchased for more than 800 products my order got delivered more than a month later One knob was missing 2 screws customized to the knob and one porcelaine cover Honestly the items can fit into a letter envelop and at most should cost about 5 They refused to replace them saying they are not responsible for damaged items because when they shipped they were in good conditions Are we serious here I don t recommend this business

Terrible customer service

We have order few of their porcelain lamps and have inspected them when they arrived but didn t realise that one tiny bit inside was missing So our electrician found that out during installation and the same day we sent complaint followed by pictures using their contact form on their website there is no telephone number and a day after we got very short and rude reply saying that they are getting complains only 3 days after purchase which have passed of course I have never came across this kind of customer service ever Should avoid them at all costs

BOT customer service high prices

BOT customer service only - named Olga No phone no email contact despite pending orders My specific questions were thrown links to the products I bought which lacked the information Prices more than double on plumbing hardware and electrical items also made in Europe Never again

Try to avoid

Very poor communication Looks like a BA but turns out more like Ryanair Message saying order cancelled 2 days after the order was confirmed reason was that they cannot ship the item to the UK as it is too large There is not an email address or phone number to contact Zangra Only their online messaging system This is the latest in a series of attempts to purchase items from them will try hard to find alternatives next time

Very disappointing customer service

We bought the Ribbon lamp that broke while dismantling one of the two rings Dismantling is delicate procedure where a small iron plate needs to be pressed and the porcelain ring removed to be able to add the wiring Although our electrician did it the correct way one of the rings just wouldn t come loose and cracked Despite sending pictures and filling in the online contact form our claim was rather rudely rejected saying it was our electricians mistake That s where it ended no way to call them or reach Zangra per email No option to send the product back 44 - spend in vain