Zayo Reviews

Terrible communication terrible sales team

Zayo gave us a very competitive quote on phone and fiber service- several hundred dollars cheaper than Comcast as well as faster internet They also assured us that they would be able to do this with no install costs and within a short time frame I told them that it would be a good idea to check the equipment before they quoted no install costs but they assured me that since they already had service in the building it would not be a problem We were looking to get away from Comcast and wanted a better phone system so this all seemed like a good idea We signed the contract and waited and waited About a week after we signed documents I finally got in contact with someone to figure out a time frame for the change over for our fiber service Sounded like it would be a month or so but I never got a real solid answer After an onsite was finally scheduled we assumed the project was going to be moving forward But no one showed So they rescheduled Three more times The issue was apparently that appointments in their system can get randomly moved This seems like a terrible system especially when you have to coordinate with the third party company that has access to the equipment This whole process took over a month In the meantime our IT company needed someone onsite to glance at the equipment at an hourly rate and these cancellations cost us hundreds of dollars since there was zero communication from Zayo about rescheduling After being equal parts ignored and assured that this project was going to move forward I finally find out after over two months that they will need to run a new line from the equipment to our suite Total cost was 4k- 6k and they were not going to cover it or honor their agreement of no install cost The way that I found this out after repeated calls voicemails and emails with zero response I called our sales rep AJ from a BLOCKED number He picked up right away I have never in my professional career had to do that to get a sales rep to return my calls Completely ridiculous unprofessional and unacceptable After my terrible experience with AJ I spoke to his sales manager Danny Danny was much more professional but they still have not refunded the money that we paid to our IT company to work on this project Overall this has been an expensive wasteful frustrating experience Danny and AJ kept talking about trying to break into the market that is dominated by Comcast but based on my experience I can absolutely see why no one wants to work with them When we were trying to find info on Zayo to decide if we wanted to give them our business we couldn t find much info Hopefully this review will make people seriously reconsider doing business with them

Zayo left my apartment building without

Zayo left my apartment building without internet for four days As I m writing this we still don t have internet for the building Their excuse was they had to order a part from France and they couldn t find a technician to help - I don t know what the actual truth was There s no manager to speak to and their customer service team are liars and uninformed To reiterate four days without internet and they re still not able to tell us when it ll be restored AVOID AT ALL COSTS

Customer service is non-existent

Customer service is non-existent The company doesn t care about their customers only their investors and the bottom line Just absolutely terrible service The worst part is the upper management doesn t care because they seem to think their company is awesome and a leader in the telecom industry when in reality they keep buying assets to hide their many inefficient processes

0 Stars

If I could 0 Stars I would They over-charge and the customer service is non-existent They do not care about small businesses nor do they want to help you Every upgrade you get restarts your contract term It took over 1 5 years to get installation

This company is awful

This company is awful Allstream wasn t great either but Zayo is so bad We lose connectivity all the time average speeds are so laughable 20 at best for a business and what is supposed to be High Speed Hope you never need costumer service because they are impossible It s all outsourced and can take weeks to get back to you STAY AWAY

Zayo

Zayo Can t believe they still have customers Zayo s account managers are non-existent when mailing them when they do respond and you get to convey your request they propose one thing retract it and then try to enforce an extended contract term Would seriously consider giving this company any business there are far better options out there They claim to be a tier 1 provider maybe in their pricing I can vouch for the fact it s not in account management service or efficiency

Worst company I have ever had to deal

Worst company I have ever had to deal with No one wants to do there job send you back and forth between people They even sent me an incorrect email to try and get the service cancelled

I am a Alstream customer for 20 years

I am a Alstream customer for 20 years Since Zayo has taken over the customer service taken a extreme turn for the worst The cost of the service has increased by a factor of 5 I believe the increases are far beyond what the CRTC would allow I intend to start correspondence with the CRTC with regards to this matter