Zelfstroom Reviews

STOP SENDING ME LETTERS

STOP SENDING ME LETTERS I DO NOT WANT SOLAR PANNELS I ALREADY GOT SOLAR PANNELS I TRIED CALLING 5 TIMES GOT DISCONNECTED EVERY TIME STOP SENDING ME SPAM

Bad customer service with empty promises

I ve installed my solar panel last year In May I could not see the data is coming in to the Zelfstroom Apps I ve called more than 5 times it has not resolved the connection issue There were 3 times they promise to call me back but I never got the callback or response from them Each time I called they could not resolve the problem because the customer service has not had enough knowledge and each time they asked me to wait for their colleague to contact which turn out to be an empty promise I don t sign up for this kind of service Zelfstroom Please send me the technician to help out Otherwise I will keep on complaining on the social media

If you are thinking about renting solar

If you are thinking about renting solar panels better find another company The first interview was on November 3 2022 the offer was accepted on November 8 On November 29 there was an inspection of the installation and roof The next contact from them was on December 29th they informed me that the contract have to be re-signed because of installation roof terminal The price has also been raised a bit The offer was accepted on the same day After no contact on January 30 an email was sent asking about the date of installation No answer On February 21 another email was sent also unanswered After a telephone contact I received a reply that the offer was not accepted The message to accept the offer has disappeared from my offer so I accept the offer On March 15 I got an email with an installation date of May 30 The term has been accepted The installation took place but was not completed by the fitters I received information from them that some element is incorrect for our roof because of mistake by inspection and they have to order the good element and probably it took a week to finish it The fitters said the company would contact me probably the same day After no contact I called myself on June 2nd The employee asked ME what item was wrong because they have no information After asking when the installation will be completed I was informed that I would receive an answer within 2 weeks about the new date so there will be no week delay but more I didn t even hear an apology I will have to take the day off again I do not recommend incompetent company lack of communication waiting time too long

Pathetic customer support

Pathetic customer support 14 days to resolve issues takes more than a month Not recommended

Very bad company

Very bad company not honest technician reports No real customer service

Terrible communication

Installation went fine however their communication is terrible Never told me it was going to take months to get it installed Also told me in the quote they needed a more expensive inverter due to the different angles of the panels However it was possible to install all panels in the same angle which would allow for a cheaper inverter but still they installed the more expensive one

a good experience

a good experience started on time and quickly finished Work was clean and seemed professional I only wait to see how much energy I generate

I am an expat from South Africa

I am an expat from South Africa The company assisted me with assessing my needs and explaining everything to me in English They kept me up to date with progress and the engineers were very professional

all as expected

There is a good solution that i can get panels without too much investing monthly price looks reasonable Installation was in planned date and without surprises