Zen Reviews

Brilliant Service

UK based technical support if you have a problem And if you have a problem they continue the support until you are satisfied that it s fixed I have been a Zen customer for more than 15 years and the service has always been first rate I would recommend Zen as a broadband supplier

Seamless

Switch from BT to Zen was perfect Plus their router is better and everything is cheaper

I ve been with Zen for over ten years

I ve been with Zen for over ten years and they have been nothing short of brilliant to the point where they ring me up every so often just to reduce my direct debit The deal I received of the top speed fibre to the premises was cheaper than I was paying for my old copper broadband Any time I have had a problem I ve gotten through to a human being immediately and they have always gone above and beyond in sorting out any problem I ve had

I was supported immensely by the staff

I was supported immensely by the staff al throughout the transfer from my previous provider to Zen Well done

Zen fibre connetion via Cityfibre

I ordered a connection to Zen via Cityfibre Good communication from Cityfibre and Zen about installation date and Zen sent me a new router a week before the golive date On the install date Cityfibre arrived on time and I was live on my Zen connection 45 minutes later The telephone number transfer took a bit longer but went live the following day I had a problem with my Dect phone which would register with the router but not make calls Zen tried some changes but my BT Dect phone would not work so I will be buying a new compatible phone The old Dect phones do work as directly connected phones but not using the router as a base station I also requested that IP6 be enabled and this was setup and live 10 minutes later Zen support is very quick in answering the phone and very knowledgeable unlike Talktalk who were the only option with Cityfibre until recently Upload and download speeds are excellent

Absolutely over the moon

Absolutely over the moon with Zen fibre broadband speed and connection are really good

Everything explained in a easy to

Everything explained in a easy to understand way without sounding overbearing Very polite and with a sense of humour

Best Customer Experience I ve Had

Was dealing with a difficult situation where I was needing to switch WiFi providers due to my old provider not being able to transfer service from my ex-partner to myself Spoke with Matt Gaughran and he was informative kind understanding of the delicate situation and super helpful He gave me a direct line so once I collected the info I needed I could call him back and then made the process of switching over to Zen so easy The best customer experience I ve had in a long time