Zencastr Reviews

Scam-level service for an okay product

While the quality of my overseas recording was good the lack of editing functionality made the service very overpriced for what you get from it especially compared to other services like Riverside that have twice the functionality and cost half as much to use Furthermore after my 2-week trial the company immediately started trying to charge me for a yearly plan which I had not selected I tried to change it to a monthly plan but it automatically swapped back to a yearly plan and tried to charge me again I was never even asked if I want to continue with the service it just demanded I start paying immediately I contacted customer support saying that I was having issues and I would like my payment information removed and my account canceled and instead they switched me back to a monthly plan It is furthermore insane to me that you have chat support but that it s available even when no one is online or working so that having real-time conversations about support issues is impossible They don t actually state what time zone or times they are available in either so you could know when to contact them I have found no possible way to remove my banking information from my account and Zencastr keeps trying to switch me back to a yearly account and automatically charge me This is a total scam I don t care if the product is okay or not

SCAM do not use

They charged an expired credit card I had on file for a service I don t want and refuse to refund me the money hiding behind their 40 page Terms of Service like the scam company they are