


Based on authentic user experiences
Ebony Grant
6730 reviews
N/A
9 months ago
AFRICAN AMERICANS DO NOT GO TO THE PHOENIX HOUSE ZINNIA HEALTH IS A SCAM
I completed my treatment at the Phoenix House in Rhode Island I had the worst experience of my life The first problem that I had with zinnia is that they offer you something they sell you on a location but when you arrive to the location it is not at all what they promise the second issue I have is at Rhode Island I initially went for inpatient treatment after completing only 3 days of detox because I had detox at home I was strongly urge or strong armed to stay in the residential treatment they felt that I needed to be in a 28-day residential treatment however I am an African-American female and in the entire program there will only three African Americans We were treated noticeably different from the other residents They employ associates known as RSS These people run units I was assigned to the female residential unit ran by Samantha Samantha uses medication as a weapon and as a form of punishment she withheld my medication because I did not agree with her and was not afraid to tell her such this is a practice that they have known about and they did nothing to rectify I attempted to resolve my issues using the grievance process I wrote a total of four grievances while I was at the facility none of them were followed up on or even made mention of after turning it into a counselor when they realize that I was not a person who was out of my wits and I didn t know what humane treatment was they quickly stepped me down and I was step down out of the program a program that they said I desperately need it also I had an issue with it being coed with females sleeping in the same wing with males when they have experienced sexual trauma because this was not promised to me this was not related to me in any type of way I spoke to the director who basically told me that because I was only paying a 1 500 copay that s why I was at the Phoenix house and not in a house and not in a facility that was going to be make me feel safe and make me open to the treatment After completing detox because I did not want to be housed any further with men I was told if I did not stay I had to find my way back to my home state the only bright star at the Phoenix House in Rhode Island is the therapist Paul and the psychiatrist Sally I do not recommend zinnia to anyone especially the Phoenix House in Rhode Island zinnia health is a scam for everyone good review they get you have 15 others of us who did not have that experience
Steven
6730 reviews
N/A
9 months ago
I wish I could give zero stars READ
I wish I could give zero stars I was at the Indian location March of 2023 I will start with the good Rachel Abby and Crystal counselor and BHTs about only thing good and going for this place When you call number you will be routed to call center to verify insurance This is where the sales pitch goes into play and they prey on you at your lowest point They will tell you about how great the facility is and all kinds of lies Some were promised pools and a pony and all sorts of unicorn lies I was told I would have a private room and nutritionist Still more lies This location in South Bend Indiana had only been in Zinna family since Jan 2023 and was in no way ready for patients They where only in the business to fill bed and make money on people seeking help and at there low point in addition Literally applying profit over patient health I would bet some have came here and walked out to die because of the lies they use to get beds full and make a profit I myself hade no option to leave and stayed 30 days About on week in the only cook quit and fast food was delivered in I understand why he walked out mid shift Directors of facilities would not get him food to even prepare Curtis did all he could with what he had but don t blam him for getting the hell out And let us not forget the night nurse who locked herself in office for 4 hours and would not give out medication to those who needed They did let her go after 2 days of doing this And the nurse who casually walked downstairs to check on a patient having a seizure while I screamed for help And when someone finally called 911 it was a patient on a house phone Most BHT were not trained at all and were just babysitting patients Rude to each other and patients A few counselors were trained and did what they could But one Jenna who was pregnant at time I was there was never prepared and blamed pregnancy brain Played movies most day that patients would picked out or read handout word for word with nothing else She was very unprofessional and rude when asked questions But I did get to watch several movies at 730 bucks a hour When I had enough about 2 weeks in I decided to redacte and correct note the handbook given Ohh the handbook was from another location that matched nothing at this facility Plus schedule given at intake was a complete lie and false Should I talked about how Jenna waited to leave for weekend and had another person tell me I had to move to Woodstock area This is meant to be a lower level of care for insurance reasons and a reward for working the program But at time I was there the AC was not working in area and stayed around 80 plus degrees at night You get to go say in hell with 3 roommates and be happy Patients were told they had to buy their own fan and shipped in I did manage to raise enough concern and magically so portable fan AC were brought in that day A calm the masses approach Again I had no option to leave since you have little contact with your family I was stuck We had several who could walk in and out or stayed a few days and out One person call there dealer to get them at the gate All profit over health at this facility People will die as result of this corporations lies and tactics I would honestly be surprised if any of the staff that was there when I was are still there unless something drastically changed Do not send or go to this facility in South Bend Indiana I also welcome anyone from this company to reach out and discuss or try and dispute any of these claims But on a personal note I m clean now with no help from Zinnia South Bend Indiana
James
6730 reviews
N/A
9 months ago
Do not use this company if you genuinely are seeking help look elsewhere immediately
Do not use this company if you are truly seeking help in any aspect then look somewhere els I had to repeatedly let them know what help I was seeking and they don t even read what you say it would seem because they just say some pre existing texts that they send instead and ignore everything that you are requesting or asking about literally it s very sad that the Rehabilitation services are being allowed to have such horrible companies advertising help when they cannot help and just want to make money off of our suffering
Nope
6730 reviews
N/A
9 months ago
THE WORST CUSTOMER SERVICE
THE WORST CUSTOMER SERVICE I ve experienced more professionalism and honesty from a comedian Trust me don t bother with this treatment facility
Brenda DeYager
6730 reviews
N/A
9 months ago
Not family focused and fraudulent
My autistic son went for treatment at Dignity healing in Florida and Crystal Lake Healing Florida He was admitted under metal health for depression and anxiety Very quickly he was isolated from family and then incorrectly diagnosed and then improperly medicated Over medicated so that he is now void of emotions and feelings He was supposed to be gone 21-28 days and it has now been 49 days He is just 18 and was put in with older adults The staff has brainwashed him to believe he is an addict and they have told him he can be on a scholarship to continue his care There is no scholarship and now at the Crystal Lake healing location he has been given 80 a week for groceries He bought groceries for other residents and they gave him cash and he was able to go and get a tattoo with the cash No one answers phones at these locations and Christopher Bailey is a horrible individual When I spoke to him about my son he was not professional he was rude condescending and gave me zero options or solutions Zinnia health bills fraudulently and anyone considering sending their loved ones to any ZInnia Health location should know they are an insurance scam They only care about your money and they do not truly care about their patients Run away from them They lie from the intake call all the way to the end and I still am not at the end I don t have my son back This experience has up ended our lives I d give a zero star review if possible
Brenda DeYager
6730 reviews
N/A
9 months ago
My autistic son went for treatment at
My autistic son went for treatment at Dignity healing in Florida and Crystal Lake Healing Florida He was admitted under metal health for depression and anxiety Very quickly he was isolated from family and then incorrectly diagnosed and then improperly medicated Over medicated so that he is now void of emotions and feelings He was supposed to be gone 21-28 days and it has now been 49 days He is just 18 and was put in with older adults The staff has brainwashed him to believe he is an addict and they have told him he can be on a scholarship to continue his care There is no scholarship and now at the Crystal Lake healing location he has been given 80 a week for groceries He bought groceries for other residents and they gave him cash Then he was able to go and get a tattoo with the cash No one answers phones at these locations and Christopher Bailey is a horrible individual When I spoke to him about my son he was not professional he was rude condescending and gave me zero options or solutions Zinnia health bills fraudulently and anyone considering sending their loved ones to any Zinnia Health location should know they are an insurance scam They only care about your money and they do not truly care about their patients Run away from them They lie from the intake call all the way to the end and I still am not at the end I don t have my son back This experience has up ended our lives I d give a zero-star review if possible
Casey Tallent
6730 reviews
N/A
9 months ago
I was a recent patient at Singer
I was a recent patient at Singer Island The entire place is dirty and roaches everywhere There are feral cats that roam around all over the place Rooms are not cleaned in between clients The techs and medical staff are rude and snap at any question Food is horrible I as well as multiple others had food poisoning more than once during my stay Mandatory groups 7 hours a day 7 days a week with no time to process or reflect Administration that has ZERO patient interaction takes it upon themselves to determine how long you need to stay based solely and very obviously on your insurance Basically if you have good insurance you are held hostage and if you don t have good insurance you are kicked out Strangely the ones actually involved in your care and know your progress have no say in your discharge plans Patients are simply a dollar sign and they do not care about the damage that causes the patient I sincerely hope administration is fired or this place is shut down before they ruin more lives DO NOT GO TO THIS TREATMENT CENTER There are so many other options that provide real help to those in need This place will only harm you
Austin Donovan
6730 reviews
N/A
9 months ago
These are Indian scammers redirecting
These are Indian scammers redirecting you to health services and taking a cut of the payment Look locally don t go to these websites that claim they can help you anywhere in the US
Db Bu
6730 reviews
N/A
9 months ago
Don t bother with them They are only about the money
I asked specifically if they have a location in Jefferson City Missouri Her response was they have location all over the country I said that wasn t what I asked So I asked again for the specific city and she asked what kind of insurance do I have So they are all about the money Don t bother with this company
Nikki
6730 reviews
N/A
9 months ago
Insurance technically not accepted bc in Tennessee
They say all insurance accepted LIES LIES I m not accepted n I have both Medicare n Medicaid n turn me down due 2 b in Tennessee