Zone3 Reviews

Great service and products

I ve started swimming in the ocean recently and took a while for me to find the right equipment until I got to Zone 3 I love their equipment but the customer service is where I really fell in love with the brad they have send me invoices separately when needed and they even replace a full wetsuit that presented issues So far a great experience

Great company great item - so good I bought another

I had an issue where a breast pocket Zip was broken upon arrival I messaged Zone3 late evening 22 12 24 and asked if there was any chance of a replacement before Christmas or New Year On 23 12 24 early morning Sam in customer services messaged to say he would do his best I also had a message later that morning from Adam saying he was looking into it Between the two of them I had messages links telling me clearly how to send my coat back and before day end a new one was dispatched and arrived early on 24 12 24 Excellent customer service and at such a busy time Well done Zone 3 As for the recycled heat tech coat I ordered the zip issue was simply unfortunate Last year I ordered my daughter the same one and we shared it because they are fantastic for keeping you dry and warm We now both have one I highly recommend the item and the company

Multiple Zone3 items purchases

Multiple purchases parka Lava triwear Zone3 tribag All great items high quality and excellent service fast even with replacement items Excellent brand and excellent company culture M-E

Refund

Contacted company to inform them that my refund had not been actioned Replied within 24 hours and refund actioned Thankyou Adam

Fantastic service

Fantastic service really lovely to deal with Prompt and helpful replies to email asking for sizing advice as well as support to return one item The wetsuit we ve bought is just perfect Will definitely shop there again

Great service

Over the past year I have purchased several products mainly buoyancy shorts for myself and my friends Each time the service has been excellent and I have received a prompt specific response when I have questions Let s hope this continues

5 star customer service

My husband bought me a gift for my birthday but unfortunately he entered the wrong email address when he placed the order I needed to correct this to enable me to process the return I emailed the customer service team who responded very quickly and amended the error straight away Amazing customer service thank you

Adam was great

Adam was great very helpful on the conundrums of wet suit sizing when body is between different sizes