Zoomalia Reviews

Very disappointed in delivery customer service

Firstly I did not realize that the items I ordered would be coming from France to Italy Secondly beware if you do not have an Italian phone number The courier company BRT will not call any cell or number that is not Italian Crazy in 2022 My first order was to be delivered to an office location a friend of ours as we are in the countryside but all we got was an e-mail saying the address was incomplete This is impossible as he is an accountant and ALL courier companies can find him in the city We had to drive 50KM to the BRT depot to retrieve the delivery and hope it would fit in our small car Customer service credited me the courier cost Second order wanted to give Zoomalia a second chance was to come to our address Again no telephone call just an e-mail saying the address was incomplete This time we had to drive TWICE to the BRT depot over 100KM to pick up our order At BRT they said oh we can t get into the locker so come back in an hour and maybe we can get you your order They told us the drivers CANNOT call a number that is not Italian We had to come back and then my delivery was waiting for me The box completely destroyed Customer service seemed to want to help and then just stopped communicating with me Terrible service Terrible courier company