


Negozio di animali ZOOMALIA | Nutrizione e accessori per animali
Based on authentic user experiences
danielle crook
6735 reviews
N/A
8 months ago
Unacceptable Delivery
Both of the dog food bags had been opened and there was a mess inside the box one bag also had a big hole in it who knows if the food has been poisoned or tainted had to throw out
klant
6735 reviews
N/A
8 months ago
Very disappointed in delivery customer service
Firstly I did not realize that the items I ordered would be coming from France to Italy Secondly beware if you do not have an Italian phone number The courier company BRT will not call any cell or number that is not Italian Crazy in 2022 My first order was to be delivered to an office location a friend of ours as we are in the countryside but all we got was an e-mail saying the address was incomplete This is impossible as he is an accountant and ALL courier companies can find him in the city We had to drive 50KM to the BRT depot to retrieve the delivery and hope it would fit in our small car Customer service credited me the courier cost Second order wanted to give Zoomalia a second chance was to come to our address Again no telephone call just an e-mail saying the address was incomplete This time we had to drive TWICE to the BRT depot over 100KM to pick up our order At BRT they said oh we can t get into the locker so come back in an hour and maybe we can get you your order They told us the drivers CANNOT call a number that is not Italian We had to come back and then my delivery was waiting for me The box completely destroyed Customer service seemed to want to help and then just stopped communicating with me Terrible service Terrible courier company
Yuliia Savenko
6735 reviews
N/A
8 months ago
Free items
Hi I don t like free items in the shipping As I try not to overload my livings space with unnecessary items it s a pity to throw away magnets or other items that you include as a courtesy Since I m also feeding some stray cats that come to my garden next time I would appreciate a can of cat food or a small pack of dry crockets instead of a magnet Otherwise everything is good Thank you for your work
Chiara Carella
6735 reviews
N/A
8 months ago
Puntuale ed efficiente come sempre
Good without any problem
Simone
6735 reviews
N/A
8 months ago
Highly recommended
Very well packed and arrived quickly The hay smells so nature and good I ll try the other products next time
Elisabetta
6735 reviews
N/A
8 months ago
Great choice
Reasonable prices fast shipping great product description They have a vast choice of products not to be missed out
Christian Rivera
6735 reviews
N/A
8 months ago
Best online pet store
Fast delivery good range and great prices