


Based on authentic user experiences
Susan Shepherd
6737 reviews
N/A
8 months ago
Delayed item cancelled with no problems
I ordered a couple of items that came from different places 1 Item came next day but the other was delayed I had the option to cancel and did as it was a coat I needed for a specific date Zoro are very flexible about this and allowed me to cancel this part of my order
Gnigel
6737 reviews
N/A
8 months ago
All good
I was worried about using Zoro for the first time as it has a lot of one star reviews But everything was fine The ordered items were correct nicely packaged with next day delivery free over 25 by Parcelforce Plus good prices I will be using them again
Geof Luck
6737 reviews
N/A
8 months ago
Ordered 3X10L Ad-blu 15 00
Ordered 3X10L Ad-blu 15 00 Weds Delivered 10 00 Thursday Superb service Becoming such a rarity in these most troublesome of times Thank you
Ed Dagnall
6737 reviews
N/A
8 months ago
From placing order to receipt of goods
From placing order to receipt of goods was a very short timescale I was kept fully advised of delivery progress throughout
Charles Gundry
6737 reviews
N/A
8 months ago
I don t often give a review
I don t often give a review but feel i should due to Unbelievable Customer Service Following an order one item was out of stock I was kept up to date with status but eventually i decided to cancel the item as I needed to order an alternative item for faster delivery I contacted Customer Service who answered my call promptly resolved my query and refunded the additional delivery cost that would have been incurred Very impressive service from a charming Customer Service Representative
Alan
6737 reviews
N/A
8 months ago
Excellent service at fair prices
Excellent service at fair prices Some companies offering free delivery take forever to actually send the product Not this company My order arrived the next day
Glen
6737 reviews
N/A
8 months ago
Great company excellent customer service
Great company efficient service quick delivery I have ordered various items from this company and the items are reasonably priced and I find Zoro s website well designed and very good to use when placing orders One of the items that I ordered in my most recent order with Zoro had a fault however I found the process of resolving this issue most efficient and straight forward thanks to Zoro s customer support team who were all very helpful and provided excellent quick communication kept me updated and made sure that my issue was resolved as promptly as possible I was very impressed with Zoro s impressive customer service I highly recommend Zoro and I look forward to using this company again in the future Thank you Zoro
clare ison
6737 reviews
N/A
8 months ago
Great Customer Service
We had an issue with a broken tool manufacturers warranty Katherine couldn t have been more helpful pulled out all stops and we had the replacement well inside of 24 hours
Chris
6737 reviews
N/A
8 months ago
My third order this year - fast and flawless
Bought to reams of printer paper - 7 50 for two what a steal But because of minimum delivery charges I added some spanners and bits for my tool chest Spend 28 50 and got it all the next day
Stephen Bujega
6737 reviews
N/A
8 months ago
On the ball
Item was priced very competitively and was also delivered a day earlier than advertised To myself that speaks volumes I wouldn t hesitate to deal with Zoro again