Zoschoon Reviews

Veel te duur en heel lang te verwachten

Reply to ZOschoon s reply We do received an order confirmation immediately from Ohmygood We have bought 5 other brands of products from Ohmygood platform the 5 companies all sent us delivery information within two days That s why we were suprised that we have waited for 16 days to receive the products from ZO schoon see review NO 3 Good to know you encountered an error during processing We as customers are just stating the facts You mentioned PostNL suppose to deliver the products within 24 hours but it took 5 days That s too bad of PostNL ZOschoon can ask compensation from PostNL if you bought their expensive service for delivery within 24 hours We as customers are just stating the facts Thank you for confirming your products are made of plastic You mentioned this material is clearly stated on your product pages and FAQ Unfortunately we didn t find plastic at all on your website You do mention forever bottle This is a very tricky and confusing defination for plastic There is no FAQ founded neither Thank you for clearing the discrimination matter We believe so that you are treating every review feedback and customers equal Please do not continue reporting and trying to take off our reviews We are not enemies but customers giving very honest feedbacks It costs us a lot of time already Review NO 2 On your website ZO fiets pakket image has a kokosspons in the product images But what we received doesn t have this product So we suggest please put a matching image for your product otherwise it is very misleading Since we have spend much more time on these repeatingly reviews if there is any further communication has to be done we will refer it to ACM and european customer service 1 Way too expensive From ZO website the bottles looks like made of glass but they are just plastic In the description it didn t indicate the materials 2 The provided products are different than the images online There is one product the brown sponge thing missing based on the image It s tricky to purchase something with an unmatched image 3 The seller didn t send out the product before we called them twice and whatsapped 3 times through 12 days we are in the Netherlands too So after five times pushing there was just a random explanation there is something wrong with your order Actually we didn t recieve any post email about they have posted the products So we as customers have paid for the products month ago and we would like an honest reply Forgot or what s wrong with the order We purchased on the 29 January After 4 days no email from ZO for sending the package on the 2nd February we called them but no one picked up So we have to contact on WhatsApp which we don t prefer due to privacy They didn t even know what did we purchase And they were saying if we bought a cheaper version floor cleaning Then they promised to send on the 2nd February but they didn t So on the 8th February we contacted them again no one reply On the 9th February again no one reply Then we called again finally someone picked up Hey since when the customers have to chase after the seller So eventually they sent out the package on the 9th Feb We received the package on the 14th Feb we bought on the 29th Jan They probably use the cheapest and slowest delivery PostNL 4 We don t like to contact with sellers on WhatsApp due to privacy Even though we contacted on WhatsApp but we were ignored without any apology And telephone was not available causes a problem during the communication too 5 It was not a pleasant online shopping experience We don t know if there is any discrimination happening because we speak English We only bought ZO products because we had a Ohmygood gift card On Ohmygood we purchased a lot of products all the other products arrived within a week after the purchasing on the 29th of January Only ZO has caused us so much energy The online shopping experience is about accuracy efficient process But sadly it s not happening with ZO We hope every word we wrote can be read carefully especially we have spent so much time on this