Zoya Reviews

They get ZERO stars from me

They get ZERO stars from me I had no choice but to give a star in order to put my review here I placed an order with Zoya on November 12 2023 They show 12 13 because that s when my card was charged I purchased a promotional order plus added additional non promotional items onto my order I assumed since they have been in business for over 30 years that they would fulfill their orders within 2-3 business days like all of their competitors Orly INLP ETC do Even their promotional orders I should ve read their policy beforehand It says promotional orders may take up to 4 weeks Why even have a promotion if you can t handle the sales volume This isn t a car purchase I could understand the delay there I contacted them on day 3 inquiring on my order and this is the reply I got Hello Promotional orders do take longer to process as this is stated under our Terms and Conditions An email will be sent once the tracking has been assigned and ready to shipThank youI am a first time customer and placed a pretty substantial order I noticed that they run promotions pretty much weekly It appears this is how they justify every order being delayed in the picking packaging and shipping process This is absolutely horrible service in my opinion especially with a first time customer I checked my credit card today which had previously been pending the charges for this order Suddenly the charges are no longer pending and thankfully no longer on my card I cancelled my order Today is a week after I placed it and still no communication from Zoya at all Absolutely horrible company to do business with It s no surprise they aren t accredited on the BBB I find it extremely hard to believe that a company that has been in business for over 30 years has such crappy service Better yet that they are even still in business I will go back to their competitors and pay more money for a better product and excellent customer service To me it s worth it Zoya just scams their customers by running different promotions to justify their horrible shipping times and lack of customer service Never again I hope no one else falls victim to them

I never received my nail varnishes 10

I never received my nail varnishes 10 days Really disappointed They blamed Evri then nothing

After a 2 week wait The nail varnishes

After a 2 week wait The nail varnishes arrived Then tried it n quite rubbish So won t be ordering from this company again Terrible way to run a business

Terrible customer services

Terrible customer servicesI contacted them regarding my order two weeks and my tracking shows Evri are expecting the parcel No response from zoya customer services so will raise dispute with credit company Real shame as their nail varnish is really good if you ever receive it Do not use zoya there are other nail polishes out there just as good

No shipping notification no delivery

Never had an issue before but this order I ve placed I ve had no notification of shipping or delay One response from customer service blaming personal circumstances for delay in shipping promised to send last week - still nothing Not heard anything in 2 weeks

Great products but don t order directly from Zoya UK

Used and loved Zoya nail polishes for years now they are great However first time ordering directly from Zoya UK and it has been really bad I received a confirmation email for my order stating they would advise when it had been sent Nearly 10 days later and still no update I have been trying to contact them last week via phone email and social Phone goes straight to voicemail and they never get back to you Emails ignored Eventually got a reply via Instagram DM now advising that Evri have lost my order and that it will be sent again today I have messaged back saying this is surprising considering there have been no updates to even say it had been despatched Regardless of what has or hasn t happened the lack of communication has been diabolical No idea if I will ever receive the order or not Do I recommend Zoya products YES Do I advise ordering directly from Zoya UK Absolutely NOT It was only because the Anchor Basecoat was out of stock everywhere else that I shopped with them this time I am now wondering if the fact products are out of stock elsewhere is a warning sign Be a shame to lose good products but Zoya really need to get there stuff together quickly

Disappointing

Polish only lasted 2 days before really chipping and looking terrible Removing it left terrible stains all over nails and hands

excellent nail polish very good brushes

excellent nail polish very good brushes when painting and colours r amazing Breathable and gel polishes are both available with this awesome brand and me and my clients love them Keep going Zoya Fay xx