Zyte Reviews

Very unprofessional

Very unprofessional Asked a question as they suggested on the site about a package they sell and it took them 3 months to respond Then I asked for clarifications 5 times with no response at all The sales team is not even aware of the details on the products they sell and only promise to come back to you and never do

They don t promise what they sell

I bought a 349 Advanced plan to get 200 concurrent requests In their free trial the response times are very low - about a few seconds After purchasing the plan instead the requests together applied a delay on purpose thus canceling the potential of concurrent requests In fact it s like doing about 5 6 per second After contacting their technical support after a week they tell me that an upgrade is required by paying an additional cost Obviously I requested a refund since they did not promise what was advertised and told me that it was not possible since I had used the service Of course I had used it otherwise how could I tell that concurrent requests weren t working properly I absolutely do not recommend this service for making me waste about a week to find a fake problem they know well and for asking me for an upgrade without even offering me a courtesy refund to apologize

Way too expensive now

Was a satisfied customer for more than 2 years Until they changed the Pricing of their services Prices tripled or quadrupled overnight with no prior notice or explanation It was just more expensive We had to move to Web Scraping API which is up to 5 times cheaper than Zyte It took time to migrate all the code but it was worth it

been using their proxy manager for

been using their proxy manager for nearly a year and hardly using the available resources and asked for one piece of advice regarding a simple item and they said I had to pay for it - just no customer relationship management and big picture style I ve been paying a lot of money to them over a year and they can t assist in a small area to a good customer without getting out an invoice

Had no choice but to leave their

Had no choice but to leave their service Had several tech and payment issues which I needed support with Their support whilst being nice people are too slow to respond One resonse every 24-48 hours and nothing on a weekend is not good enough if you have a commercial application relying on the data you are scraping

Very pathetic experience

Very pathetic experience Totally not willing to help at all No easier smoother way to communicate with support Had to create tickets for even some basic questions Support agents reply after a week and only garbage response Their agents seem to be non-technical and unable to understand problems and providing solutions They just wanna lure you in to a Paid Consultancy which is gonna break your bank for sure

Total rip-off

They advertise a feature to set a spending limit but there is no option I contacted support sent a screenshot they said there is no spending limit without a subscription The entire system is designed to steal your money I woke up yesterday to a bill 40x times more than what was expected Support is unhelpful and they don t care they just want to steal your money Zyte is designed to be misleading

FRAUD

At the end of the month they withdraw 2 dollars from 5 dollar FREE credit from my credit card Totally fraud